Jacky's Kitchen - Birmingham

I highly recommend the fantastic set menu at this restaurant!

I enjoy this restaurant and they offer delivery services.

We went in for a meal and the first time, we were informed we could only do take out which was fine with us as we had no reservation. The restaurant was however notably full of sit down Asian clients. The second time we tried...to go in for a take out, we were informed we could not get service even though other walk ins were getting service. It occurred to us the whole issue was us being black!!!! All other non black clients got service as we watched. Very annoying!

First restaurant meal out of lockdown, went as family of with young children. Food was delicious although the ma po tofu was too peppery for most of us if you like it spicy this place is perfect. Dan Dan mian was flavoursome...and the noodles were a good texture. We also ordered the lamb with vermicelli in soup, dumplings and vegetables. It was a green veg I've never heard of (and still don't know what it's called) but recommended by the waitress and it was tender and perfectly cooked. Portions were enormous. Service was good and well-meaning although we struggled with the language barrier (some spoken Chinese would definitely help Would return without hesitation, highly recommended.

The food at this restaurant is good, but the customer service is absolutely terrible! My partner and I have been regular customers for the past year, coming in for dine-in or takeout at least every other week. However, our experience has been deteriorating over time. Yesterday, we brought a friend along and encountered possibly the worst customer service we have ever experienced. As soon as we were seated and started discussing our order, our server abruptly told us to stop talking and place our orders immediately. When we tried to decide on our dishes, she refused to accept our choices and pressured us to change them quickly. We felt rushed and uncomfortable, as she stood over us and even chose a dish for us without our consent. She became impatient with us, making the whole situation incredibly awkward. It was strange that we were singled out for such disrespectful treatment, while others in the restaurant were receiving proper service. Needless to say, we will not be returning to this place.