Franky And Benny's - Birmingham

Just a heads up, this Frankie and Benny's location is closed. I was looking forward to dining here in the near future, but after calling the phone number listed on Google, I discovered it was not open. This was very disappointing, especially since there was no mention of it being closed anywhere else.

Dreadful meal at this establishment, airport authority need to review how it choses and monitors food franchises. Spaghetti and meatballs consisted of slimy overcooked pasta, uncooked tinned tomatoes and 5 meatballs, 3 of which were rock hard. Least said about a greasy chicken burger, flat coke and cold chips the better. Service was poor and worse indifferent to my complaint about the food quality. Tbh, the premises, bottles if condiments, menus etc. all looked tired and grubby. A poor reflection on the airport.

Lady who seated people helpful and friendly, the. You just sit there waiting for someone to decide to take your order. When food came, corn on the cob was stone cold from the fridge without even an attempt to heat it. Took five minutes to get a member of staff to return it to the kitchen, 10 minutes later after the remainder of the meal was eaten someone came and asked how my meal was and then asked if I would still like the corn!

I had a bad experience at Birmingham airport. Despite there being plenty of staff and few customers, I had to go to the bar to get a drink as no one was serving me. We both wanted another drink but gave up after waiting at the bar for a long time to pay for my drink (my husband had already paid for his). The staff were clueless and even tried to charge us for someone else's breakfast. We left feeling disappointed and frustrated. We won't be returning.

Restaurant very quiet but service was terrible as staff preferred to stand chatting rather than acknowledging me when I arrived or taking my order. When the food did arrive it was average at best. There aren’t many options to eat at the airport but I would recommend this one.