Frankie Benny's Birmingham The Fort

Restaurant was good. But booked through opentable and when we got there they had no reservation for us even though I had an email confirming my booking. Disappointed with opentable

Frankie benny is just fine. it is a decent chain of restaurants that quite in tune with what they serve. It's not great, but it's pretty decent. we were well served and had a pleasant experience.

Everything was perfect—no issues at all. The first-class service made sure our table was ready, and the food was served hot and delicious.

I turned to my husband, frustrated, as it was now approaching 8:05. He glanced at me and said it was only 8:01. I insisted it was 8:05 according to my watch, but he leaned toward the register and insisted it was 8:01, displaying a rather sarcastic attitude. I don't expect this level of rudeness from restaurant staff. When he finally came to seat us, he asked how many children's menus we needed, despite our reservation clearly being for five adults. This only added to my discomfort, and even my daughter noticed how sarcastic he was. I believe he needs training in customer service. I felt like taking my family and leaving, but I didn't want to ruin their outing. This whole experience has made me reluctant to return, which is disappointing since we've been dining there at least three times a month for several years.

Everything was excellent—first-class service, our table was ready, and the food was hot.