Shake Shack Birmingham

Went in and there was people in line that took forever to order. I'm thinking someone new must be working. Nope. We order quickly. Had to wait 50 minutes to get our food (4 hamburgers, 4 fries and a 4 drinks). Oh yea, you don't get your drinks while you wait. So we had to set there thirsty. We get our food finally and it had been setting under the heat lamps for a least 20 mins. There was a guy standing beside me waiting on his milkshake for 45 minutes. Worst service ever. I don't think they will stay in business very long.

The milkshake was the best part of the meal. The burger was “okay”. The most frustrating part was that the men’s restroom was out of service — and it seemed there was no concern about fixing it.Parking: Very crowded parking!

Came here for lunch and milkshakes, was so yummy and inviting!! The manager was so kind and helped me out when my app's coupon wasn't working. Highly recommend for kids on a hot summer day.Food: 5/5

I first tried Shake Shack in Chicago and forgot that there was a restaurant in Birmingham. I mean , the food i decent but nothing to scream about. The restaurant is extremely busy and crowded,certainly on Saturday when I visited. Just another burger joint to me. Customer service was however decent and pretty fast.Food: 3/5

Myself, my brother-in-law, and my two nephews ate here. The atmosphere seemed nice, and the service was fine. The food left something to be desired however. Two of us had a burger, want a chicken sandwich, and one chicken tenders/nuggets. The fries were standard. Nothing special. The burger I had seemed adequate. I've had better at McDonald's or Burger King though. My brother-in-law found the chicken tenders to be greasy. For $70 I expected better. I wish we'd gone to five guys or even McDonald's instead. Not a horrible experience, but not one I will be repeating. Just disappointing.