Firehouse Subs Homewood - Birmingham

We always love people here. Very friendly, even near closing time. Eating is always at the point.

I love firehouse subs. Today I'm not sure what happened here. I enter and it's hardly anybody waiting. I go to the counter and I am not greeted people are just working going about that business for a few minutes. Again I'm the only one at the counter order . A few minutes ago bye I go to the restroom I check on some emails write some texts and 10 to 15 minutes later I still don't have my sandwich. I ask if I miss my name and she says well well there's an order of a 100 sandwiches ahead of you. This is crazy and she was the manager by the way. Even crazier is the fact that she gives me the sandwich a few minutes later. The sandwiches cold on the outside warm on the inside. Very disappointed.

I usually enjoy their steak and cheese sandwich. However today their was soo much runny moisture in the sandwich from the wet meat,wet onions, runny extra sauce that the poor bread was mush apon arrival at my table. I tried to eat it anyway simply because I was hungry and the combo deal was wayyy too much a whopping 18 plus dollars. Next time I'll just go get me a ribeye for that price. :

I went to Firehouse subs last night and had the "All involved sub sandwich combo. It was delicious. My only complaint was that they did not give me my dill pickle. The sandwich was delicious and so was the drink and chips. My friend bought my meal. The individual ordered the tuna salad on white bread. They did not ask how he wanted his sandwich and proceeded to put lettice and tomato which was not to his liking.

I actually love Firehouse but I was very disappointed in this visit. I always order extra meat because I rather have more meat than bread. The fact I go pretty regularly I know how a sandwich with extra meat is supposed to feel. When I grabbed the bag I already knew they didn't put any extra meat on this sandwich. This sandwich felt so light and when I opened up the box it didn't even look like the sandwich that they even put on the menu. So needless to say I asked if they put extra meat on it and the sandwich maker goes through the spill about ounces and about whatever portion sizes she was giving me. The one thing I know is I've been coming to Firehouse a lot so I know what a proper amount of extra meat feels like. I proceeded to request my money back and I just went to Subway. At least at Subway I know when I get double meat they actually have a standard that they keep. I'll definitely go back to Firehouse but I won't be going to the one in Homewood anymore.