Ercilla De Bilbao, Autograph Collection

The location is perfect, right in the city centre. The hotel is recently renovated and looks very nice, great modern vintage design and the superior room we got had a great sitting area in the window where you look watch the life outside, super cozy, comfortable and original. The bed was large and very comfortable as well. Our check in and check out was not as smooth as we would like. I got a room card twice that didn't open the room I was given and later they figured out the room was occupied. Then probably because of this in my Marriott application the booking was changed and was divided my booking into two one under another name! When we addressed this at the reception they deleted the first booking but then the number of days was not correct. Overall this took unnecessary time from our holidays but can be understood as they are new with Marriott and they systems I guess. They offered a compensation of free soft drinks during our stay which I consider fair. Other less positive things I would highlight is the overall low quality and cheap finishings. I really like the interior design but the furniture seems very cheap and not suitable for heavy hotel use. Considering it was just renovated, you could already see things being affected which is a pity. Overall I would say good value for money especially because of great central location and overall comfortable room.

Amazing hotel, location and service! Others are right that this feels like 5 star hotel. Breakfast buffet was amazing from 7-11am. We got upgraded as Marriott titanium elite. Also got welcome gift in room, some macarons, fancy water and a certificate for 2 drinks at the Terence bar. Would come back if ever in Bilbao

I needed a Kovid test to get back to the states. It was the last day before you left with this requirement. Anyway, the wonderful young woman at the Concierge desk contacted a clinic and 10 minutes later I got my test. On foot from the hotel and Saturday! Thank you.

Can't say enough good things about this hotel in the centre of Bilbao. Perfect location for EVERYTHING, even the subway 2 minutes away to visit the northern end of the city where the sea surrounds the mountains. The bed is so comfortable that I do not feel at all the tiredness of the previous days. Breakfast is one of the best I had. Staff provide first-class service and are always efficient and welcoming. Also try the gym, which is spacious and well equipped. Autograph collection is usually quite good in Spain and Elite members are well looked after. All in all, do not hesitate to stay here when you visit Bilbao.

This is a very good hotel. The rooms are attractive, clean and comfortable. The buffet breakfast serves a good selection and offers an omelette or eggs as you like. The situation in Central Bilbao is excellent. Great shopping, restaurants, museums and other cultural attractions around the hotel or nearby. Especially the staff are so welcoming, friendly and accommodating. I must mention Ines at the reception, and Jesus the bell man. Actually, it was my experience at Hotel Ercilla that all employees are really professional as they interact with guests and perform their tasks. Top-notch all around. This reflects management very well. Thanks for feeling at home.