Subway - Big Sandy

Food: 3 Service: 4 Atmosphere: 3 read more Food: 3 Service: 4 Atmosphere: 3

The Manager is very friendly and she gave us helpful suggestions. Made us feel at home. We go out of our way to go to this Subway when there's one right down th... read more The Manager is very friendly and she gave us helpful suggestions. Made us feel at home. We go out of our way to go to this Subway when there's one right down the street. Service: Takeaway Meal type: Dinner Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 3 Recommended dishes: Tuna

I sat in the drive-thru for 25 minutes without being acknowledged.. the outside speaker doesn't work and there is a note that says honk or knock.. when employee... read more I sat in the drive-thru for 25 minutes without being acknowledged.. the outside speaker doesn't work and there is a note that says honk or knock.. when employee finally did answer the window they were rude and argumentative.. I changed my mind and went somewhere else... I won't be back.. Service: Takeaway Meal type: Dinner Service: 1 Atmosphere: 1

Sad. We are local (about a 12 minute drive) and used the App to place our order. Picked it, got home, was all ready and excited to eat. DOWNER!!! The bread was... read more Sad. We are local (about a 12 minute drive) and used the App to place our order. Picked it, got home, was all ready and excited to eat. DOWNER!!! The bread was not what we ordered (wrong kind) and none of the 4 foot long 's were toasted as specified in the order. We paid extra for extra banana peppers. None were to be found. Paid extra for bacon on my #2 Outlaw.... It was so thin and not detectable in a bite of it. Would you be surprised if I mentioned that the foot long tuna that was ordered with all the vegetables had 3 slices of tomato over the whole 12 inches! Other vegs missing, including the jalapenos (well, there two or three)! It was a mess. See attached photo. We have called them to complain numerous times in the last 20 minutes and you guessed it...No answer! Key takeaways... #1. If you want you order to go right, go in and supervise them as they make it. #2. This kind of pathetic service is a direct reflection on the manager/Franchise Owner. #3. I 've learned that this small town has only this one restaurant available (there is an amazing Mexican place, Taqueria El Unico, but their hours are limited) so they are getting away with this poor service because there is no other option. Crawfish place, but it 's not really a drive through. #4. The food was fresh (it seemed) and did taste good...so I couldn 't go down to a 1 Star review. Maybe make customer 's orders as if you were serving your own family at a family reunion.

I came in subway today mind you i come almost everyday on my way to work i ordered my food at the wrong location i took ownership and said ok that my fault let... read more I came in subway today mind you i come almost everyday on my way to work i ordered my food at the wrong location i took ownership and said ok that my fault let me reorder my food online for here so when i get to the app it said it was offline that i couldn’t place a order because of it well i showed the two ladies that it was offline and they was like yea well it’s been doing it since the other day and our boss said it was nothing they could do about it . i said well is there a way i can get my same deal off the app and place a or with yall they didn’t offer me anything and basically said no what’s the point off running a business if your not going to help the customer in no way !! thank yall but i will not be at that location again starving and all