Outback Steakhouse - Big Flats

Unfortunately my 5 star review has to be changed to reflect the most current experience here. I'm not sure what has changed in the last few months to bring their service and food quality down but the manager on duty, Kyle, was no where to be found to bring the issues that occurred during my dining experience to his attention. You'll wait 25 minutes to be seated, another 45 minutes before your entree comes out cold on a hot plate, and expect no drink refills until you've finished your dinner, if they can even make the drink correct in the first place. I paid extra to order crab legs yet the waiter did not bring seafood tools in order to open the crab legs until halfway through the meal when we were able to find him again and request them. In a world that's understaffed I try to have empathy but this place needs a manager who truly cares, who goes around and ensures each person dining in is content with their order.

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 5

Justina is awesome. She is 100% a customer service star. Isiah made my lobster tails deep fried. Best i ever had! Greg was awesome with his team effort, kindness and great NY State water. Food: 5 Service: 5 Atmosphere: 5

Staff every helpful and accommodating Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Lobster, Potatoes, Salads Parking space Plenty of parking Parking options Free parking lot

The service was somewhat delayed to be slow and several employees are standing around. But never disappointed with food. Big lunch