Dunkin' - Berwyn

Employees just gossiping away. Ordered ahead of time. Of course not ready. Girl with a rude attitude slams my coffee down after she poured it as her way of hand... read more Employees just gossiping away. Ordered ahead of time. Of course not ready. Girl with a rude attitude slams my coffee down after she poured it as her way of handing me my coffee. Not to mention the coffee was weak and watered down. Avoid location for now.Check back in a few months. For now, there's a Starbucks two blocks down. Also, it seems ordering ahead at this Dunkin isuseless. It'll never be ready. 5 mins ahead or 1 hour ahead makes no difference. This is a repeating thing from several pastexperiences here.

Customer service was excellent! the lady at the speaker I think her name was alexis was very helpful when asking what the products contain! my food and coffee c... read more Customer service was excellent! the lady at the speaker I think her name was alexis was very helpful when asking what the products contain! my food and coffee came out super fast and they never mess up my order. it also is a very positive andfriendly store. Would definitely recommend

If I could give them 0 stars I would. I have been a regular Dunkin customer for years but I try to avoid this location. This location has some of the worst cust... read more If I could give them 0 stars I would. I have been a regular Dunkin customer for years but I try to avoid this location. This location has some of the worst customer service I have ever experienced. Today in a small conflict that resulted due to my coffee, that tasted so bad it was undrinkable; I simply asked for the managers name to resolve the issue at a later time and the employees working didn't know their own managers name or refused to give me the name.This Dunkin is losing customers due to their rude employees. As a huge Dunkin lover is hurts to see a location tarnish the brand name due to some horrible service.

With a new crew, they manage very well and are very courteous. Good job, crew members! read more With a new crew, they manage very well and are very courteous. Good job, crew members!

Doesn't open early morning for inside customers only drive thru read more Doesn't open early morning for inside customers only drive thru