Maria's Mexican - Berlin
Maria's Mexican
Description
Maria’s restaurant offers a mix of experiences, blending authentic flavors and friendly service with some notable inconsistencies. Many patrons praise the vibrant atmosphere, attentive staff, and specials like Taco Tuesday, highlighting favorites such as al pastor tacos and the birria platter. Families appreciate its kid-friendly environment and convenient parking. However, serious concerns have arisen around food safety, order accuracy, and quality control, with reports of allergen mix-ups, foreign objects in meals, and poorly prepared dishes. Response to complaints appears inconsistent, leaving some customers disappointed. Overall, Maria’s shines at times but faces challenges that impact reliability and customer trust.
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Feedback
Tonight was a horrible experience at this restaurant. My daughter has a gluten allergy, so I specifically asked for corn tacos. Unfortunately, they gave her flour tacos instead, which made her very sick. When I called the restaurant to address the issue, the woman on the phone was extremely unhelpful and refused to provide a refund or new tacos. This is truly disappointing and unacceptable.
Yesterday, my family and I went to Maria's to celebrate my dad's birthday. We were really looking forward to it because we have always enjoyed dining there. However, after our experience yesterday, we will not be going back. I ordered enchiladas and everything seemed fine until I bit into some kind of metal scouring pad. I was shocked and immediately informed our server, who explained that it had accidentally made its way into my meal. Despite this serious issue, the management did nothing to address it. In fact, they added a 20% gratuity to our bill, which was a first for us as regular customers. This lack of concern for our safety was unacceptable. Additionally, my sister ordered birria pupusas for the first time and found several fish bones integrated into the batter. Although she spotted them before biting into them, it was a disturbing discovery. We were so disappointed with our experience and will not be returning. It seems like there are serious cleanliness and quality control issues in the kitchen.
Great al pastor tacos, served by a hard working staff. Went on a Sunday around 630pm and restaurant was about half full and placed a to go order, told about a 10 minute wait, food came out right on time. Love the artwork hanging on the walls around the whole restaurant and they had a spotless bathroom. Great experience all around. Full menu online. They have a taco tuesday special also, 3 tacos for $6. See you next Tuesday! Parking: Shopping strip parking
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FAQ
More information
QR-Code for the menu
