Bey Oğlu Kebaphaus - Bergisch Gladbach

We were walking in Bergisch Gladbach when we saw the grill and the meat being cooked and decided to step in. What a pleasant surprise!! A piece of Turkey in...

Not again! Waitress completely dubious and unsympathetic. At the beginning we were given a plate of starters, although there is usually always a free small starter anyway, then we waited over an hour for our food, which was okay but already cold and not particularly nicely presented. Then several times while eating I was told if everything was okay, which was just annoying. Instead of at least giving the drinks on the house to make at least a little bit of amends, we were harassed with further excuses when we were paying. The store was also relatively empty.

The food tasted good. However, there were some organizational deficiencies that clouded my overall impression. I was initially told a delivery time of 45 minutes, but the order only arrived after 65 minutes. This delay was annoying and should be better coordinated in the future. Another problem is the outdated online menu. The prices on the website did not match what I ended up paying. I had to pay 7 euros more than expected, which I found to be incorrect. An update of the prices on the website is urgently needed to avoid such misunderstandings.

We had our dinner here. Customer Service 10 out of 10. Fresh meet. Our food was served very quickly.

Masters, don’t, and the business is fantastic or even awesome. Anyone looking for peaceful family environment;Do not go through Service: Dine in Meal type: Dinner