Dunkin' - Bensenville

Great service, quick and fast drive thru. Friendly employees Service: Take out Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Avocado Toast, Donuts, Chocolate Donut

They never get the order correct. The coffee tastes like it’s been sitting out all day.

My medium drink was half ice..cmon fellas.y'all can do better. Service: Take out Price per person: $1–10 Food: 1 Service: 4

This Dunkin Donuts location was seriously the worst I have ever experienced. I placed a mobile order 10 minutes before arriving, but ended up waiting an additional 40 minutes and still did not receive my complete order. I gave up and left with just an iced coffee and sausage wrap, which were nothing special. The person in front of me was also waiting for a wrap and mentioned that he goes to a different location that runs more efficiently. I empathize with the fact that they only had 3 employees working, 2 on coffee and 1 on food, but when my iced coffee was sitting there and they added more ice despite my request for less ice, I was not pleased. I ended up with a watered-down coffee and couldn't wait any longer for my sausage wrap, so I left without it, even though I had already paid for it. There was no offer of reimbursement or apology. As I left, I saw twelve cars in the drive-thru, indicating that this location was definitely struggling. I would like a refund for my sausage wrap, but I doubt it is possible since I paid for it online.

The drive-thru employee is rude with poor customer service skills. They simply take your payment and hand you your drink without a single word exchanged.