Shu - Belfast

Outstanding. Friendly and quick service. Food was amazing. Tuna Tartare and Roast Duck were standout dishes. As it was New Years Eve it was on the pricey side of value for money. Would definitely recommend.

Extremely disappointing. Myself and family have dined at Shu a number of times over the years. The main reason we kept coming back was because of the location and the fact that they do have a standard menu in place during early afternoons. My recent experience was infuriating as the service was shambolic. After finishing the main course, the staff just ignored us. We had finished our cocktails and were just sat there waving our hands in the air trying to find out what was happening. Nothing for at least 30 minutes. When we finally got the aloof waiters attention, he was completely indifferent to the fact that we had not received our dessert. He could see our empty plates and glasses. No food or drink on the table. Service was so bad it felt deliberate. After I told the manager she offered to refund two cocktails notably this was only offered after we complained to her, this was not offered while we were at our table complaining to the aloof waiter. Too little too late so I declined this pathetic offer. Turned our day out into a very unpleasant one. Will not return and nor will my family.

9 of us arrived for a family meal with guests having just arrived from England. Had been telephoned twice regarding the booking firstly to take £180 deposit secondly to make sure we were aware we only had 2 hours at the table. Arrived to a set menu on each plate no option for a la carte. No price on the menu when we asked were told it was £50 per head!! We were shocked as at no point were we informed of this or we would never had made the booking it’s not on the website we really didn’t want 3 courses but were told it was only choice. Very understaffed, staff forgot to bring items requested and the food came out so fast we barely had time to digest each course. Quality quantity of food not nearly what it was or should be. Felt so rushed it was such an unenjoyable experience we cancelled a future booking.

Lovely food and great service to start, but unfortunately went down hill from that point service became almost non existent and started to almost feel deliberate but suspect it was due to pressures elsewhere. Such a shame and Shu need to focus on basic customer service. Still a good restaurant but no longer great.

This was my first visit to Belfast. What a wonderful city with so much story to tell. It has so much to give. What it seems not to have to give is fine dining. Maybe that's because eating out and tourism is part of a relatively recent history for this city. If you are coming to Shu and from outside of Northern Ireland then manage your expectations. This is not a fine dining or Michelin experience. I have never felt so rushed, ever, in any other restaurant. I am not exaggerating when I say that the starter arrived within 2 minutes of food being ordered. The wine had not even been poured. Following starters my partner got up to use the bathroom as the plates were cleared, I picked up my phone and noticed some activity at our table. Our main was being delivered. Maybe one minute after finishing our starter! Service was friendly, plates were hot, food was ok. Nothing more, nothing less. Maybe that's just the food scene here in NI. Certainly lots of room for improvement