Baskin-robbins - Bel Air

The previous owners of this franchise lacked enthusiasm and personality.

I love this restaurant, especially because my dad used to run one just like it. The only downside is that they don't provide as many napkins as other places I've been to in Western Maryland. However, the ice is always refreshing.

My kids and I can't resist coming back to this place. We love getting a blizzard whenever we can. The young locals who work here are always fantastic! They are friendly, polite, and always have a smile on their face.

Not very clean, outdated and slow unfriendly service. It’d also be nice if they answered their phones and actually lived up to the 31 flavors trademark. Would not recommend this place or go out of my way for it— Needs new management (higher ups) to re-evaluate how they present the brand.

So I came in with an online order with door dash and it was not in the mobile pickup area. When I asked about it, my pint was staged in the freezer section next to the ice cream flavors. To date, they aren't doing sample tastings. I pre-ordered a pint of the ube coconut swirl which looked result good but I only tasted the coconut and not much of anything else including the ube. So disappointing but appreciate this major company's attempt to put this on the market. It definitely needs more of the ube flavor much like the ones made by Magnolia or Nestle. This flavor should really be highlighted as a coconut swirl not so much ube.