Sonesta Bee Cave Austin

The location is great. The rooms were great. Well maintained and the pool had guardrails to protect young guests. Plenty of parking spaces and they have additional spaces on an off-site parking location too(About 150 meters from the hotel . They also offer Electric cars charging stations in their underground parking.The only setback is Options for food and beverages. The hotel clearly mentions that they do not offer breakfast but during my stay , mid-week, they changed their policies about complimentary coffee!! Which is very weird since all the hotels that I have stayed in the past (in TX, NY, CA.. have always offered breakfast and coffee.The staff was not cooperative as he could only repeat Sorry, Management decided to change the policy .If morning breakfast and non-cooperative hotel staff are not a great concern for you, this is a great hotel!!!Food drinks: There are few restaurants on a plaza nearby but all closes by 9pm

Check in snafu kept my co-workers in the lobby instead of their rooms. Then their room wasn’t clean when they finally got their key cards. Seriously?For their breakfast, my co-worker’s muffin was dry. Their catered lunch was also subpar. How can a lime grilled chicken wrap have no taste? I was looking for a sauce.A bright light was your security guy named David. He was so nice to fast track the morning coffee so that we could have some before we left for the airport at 4 am. Give the man a raise!

Sonesta Bee Cave was a perfect location for a little weekend get away! The location is great- close to shopping and restaurants. The hotel was clean and well appointed with a friendly and helpful team. Great pool area and the top floor bar area has amazing views. All around favorite hotel in the area!

My wife and I loved this hotel...clean rooms, friendly staff, suburban location by a major shopping center (The Galleria). We probably won 't return though. Without notice they stuck a $40 parking fee on our last bill.... for just two nights. Front desk apologized for not letting us know about the new policy but that was it. This isn 't downtown Austin...it 's in the suburbs with lots of deck and shopping center parking relatively close by. Hotel offers a lousy pay-to-eat breakfast, doesn 't provide regular maid service and has managed to totally screw up our rewards membership profile. The $40 parking bill was the last straw though.

There are a number of things at this hotel that are not straight forward. There are essentially no extras either:Parking is $19/night or so they tell you. Not bundled into that price is the $1.57/night parking tax that is not included. Additionally, it is not immediately apparent on their website or at booking that parking is an extra charge. For the area, there really is no decent reason to charge for parking in the first place. I surmise that this is essentially a rate increase under a different label.Breakfast is not free, although their room card insert will lead you to believe it might be. Fine, that’s not a huge deal. Plenty of upscale hotels charge for breakfast. What is insulting however, is that their “grab and go” breakfast is not competitively priced or sufficiently tasty enough to persuade me to eat their fare considering the variety of options in the nearby Galleria.Lastly, and probably the most infuriating, coffee is only available from 6-8am. I have never been to a hotel that is this stingy on coffee. Not in Frankfurt, Singapore, London, Seychelles, in other words, abroad or anywhere in the US either.All in all, this is a failure in expectation management. Just raise the rate and include the above. Nickeling and diming upsets the customer on principle.