Weber Bbq - Bean Station

On my third visit, despite there being only four people in the restaurant, I waited endlessly as the woman in front of me chatted with the cook. Another staff m... read more On my third visit, despite there being only four people in the restaurant, I waited endlessly as the woman in front of me chatted with the cook. Another staff member was occupied with correcting a wrong order, and no one addressed me during my wait. Eventually, I left and encountered what seemed to be the manager or owner in the parking lot. I shared my concerns with him, and while he offered to prepare my order, I didn’t have time to wait. He asked me to return and give them another chance to rectify the situation. On my fourth visit, which was a Sunday afternoon, the restaurant was empty. The man I spoke with earlier was at the smoker, while another employee was outside smoking and talking on the phone. I waited at the counter for quite a while; the counter staff looked in several times but never came to take my order. I eventually approached the smoker to let the man know I had returned as he requested. I really wanted to give this place another shot, thinking anyone can have an off day, but I expressed my frustration about the lack of attention to customers and stated that I wouldn’t be returning. I can understand one or two bad experiences, but this pattern speaks for itself. D. Talley Morristown

Mr. A is a great cook, great food and great service. read more Mr. A is a great cook, great food and great service.

My husband and I have ate at Weber in Bean Station several times and it had always been a pleasant experience until Saturday June 2. What a joke. We went to the... read more My husband and I have ate at Weber in Bean Station several times and it had always been a pleasant experience until Saturday June 2. What a joke. We went to the drive thru window and pressed the bell for service. There was a man taking an order and a young woman leaned up against the counter. The woman saw us but never moved, after a couple minutes the man came over and apologized and said he would get our order in a moment. After another couple minutes the man goes outside and smokes a cigarette,I push the button again and the woman finally comes over and takes our order. We order 2 ICE CREAMS one scoop strawberry in a cone and 1 scoop vanilla and 1 scoop chocolate in a cup. She takes our money and walks over to the counter, couple mins she comes back and asks what we wanted, this happened 5 times, then a young man comes to the window and asks if we have been waited on , i say yes we are waiting on our ice cream, he apologizes and says I dont work here but i am gona try and help them out, so he takes my order and comes back to ask what flavors went in the cup, then another woman goes in to the kitchen, couple mins pass and then she comes in the restaurant and he tells her what we wanted, several more minutes she comes over and asks what flavors go in the cup several mins later the obviously stoned young woman comes over and says you wanted the strawberry on a cone, right then proceeds to ring the purchase up on the register again, i tell her i already paid and she says oh yeah you did. several minutes later we finally get our 2 ice creams. It took a total of 18 mins and 9 times of, what kind of ice cream do you want to get 2 ice creams. very poor service, you keep up that kind of service and you wont stay open long

Great food, good value for your money. Been here 3 times now, and I'll rate their food, hospitality, and value way above Bennett's BBQ in Pigeon Forge read more Great food, good value for your money. Been here 3 times now, and I'll rate their food, hospitality, and value way above Bennett's BBQ in Pigeon Forge

I got the nacho fries with chicken. Omg they're amazing! It's a good size portion as well. Has fries, chicken, nacho cheese, lettuce, tomatoes, green onions and... read more I got the nacho fries with chicken. Omg they're amazing! It's a good size portion as well. Has fries, chicken, nacho cheese, lettuce, tomatoes, green onions and sides of salsa and sour cream. Yummy!