Firehouse Subs Esplanade - Baton Rouge

The sandwich was fresh and hot. The deli mustard tasted like a horseradish cream sauce, but it was good. The ham was a little sweet, but overall it was a tasty sandwich.

The food was tasty, great for meat lovers in sandwiches. The staff was friendly.

The Firehouse steak and cheese was excellent. I also tried the meatball sub, and both were fantastic choices.

The personal was nice. I've used a offer, the cashier had no idea how to call me. the manager came to help, seemingly, was still confused, so she was standing right there. we waited a good time before we got the sandwich also in a restaurant without quantity. overall a good experience.

I have eaten from here before and the sandwiches are pretty great. Of course this is a franchised shop. That’s where it stops. The three stars is for the brand not this particular location. That being said I called in my order and the young man taking my order could not after three attempts to spell my name out get it right verbally. I know that my name is unique and I have a lot of patience in this. Yet after three attempts I know you are beyond correction. When I arrived at the restaurant there was no greeting from the whole crew on staff. The young lady stocking chips up front was more concerned with another patron having a phone conversation (being nosey) as she took her time stocking. The restaurant seemed clean on the surface but I didn’t stay long enough to observe what was done. The young man who took my order, well now I know why he was having such troubles. Unless the company allows him to have Apple AirPods in any ear he was obviously distracted by whatever was being played into his ear and brain. I see this as discourteous to any patron that would come into my restaurant. He was so distracted that I could have taken the two bags of chips that I laid on the counter without paying for them because he wasn’t paying any attention to what was right in front of him. And yes when I walked out I looked at the receipt for the order and noticed the laziness of not spelling my name right. Total failure of the individuals who were there that night. I would have to make a third visit to see if there is a change but I would not recommend this location to anyone based on the lack of customer service that you don’t get.