Whataburger - Bastrop

The staff at this restaurant are friendly, and the food is served promptly, fresh, and hot. However, the restaurant's cleanliness could be improved, as it feels... read more The staff at this restaurant are friendly, and the food is served promptly, fresh, and hot. However, the restaurant's cleanliness could be improved, as it feels greasy and slippery, and the trash bins were overflowing. While it's not a major issue, it was certainly noticeable. Overall, I had a wonderful time!

I had a very disappointing experience during my last two visits to this restaurant. They forgot the patties on my burger, and even though I specified no onions... read more I had a very disappointing experience during my last two visits to this restaurant. They forgot the patties on my burger, and even though I specified no onions in my online order due to an allergy, both burgers came with onions. On my last visit, they lost my order entirely and made me wait an hour, while all the new customers who arrived after me got their meals right away. I ended up wasting $22 tonight and would not recommend this place. It feels like the staff just doesn't care anymore.

I originally expected this Whataburger to be just like any other location, but the employee named Brendan made my experience exceptional. His outstanding custom... read more I originally expected this Whataburger to be just like any other location, but the employee named Brendan made my experience exceptional. His outstanding customer service and willingness to accommodate my needs truly stood out. I highly recommend visiting this Whataburger specifically for the excellent service.

I just picked up a replacement burger from Whataburger after getting the wrong order, but it arrived cold and the patty even looked like it had a bite taken out... read more I just picked up a replacement burger from Whataburger after getting the wrong order, but it arrived cold and the patty even looked like it had a bite taken out of it. Very disappointed with this experience—I won’t be returning despite the variety on their menu.

I've experienced long wait times at the Whataburger drive-thru before, and it definitely needs improvement. This time, I waited 35 minutes and based on the curr... read more I've experienced long wait times at the Whataburger drive-thru before, and it definitely needs improvement. This time, I waited 35 minutes and based on the current pace, it looked like it could take another 15-20 minutes. I'm giving Whataburger 3 stars because the delay isn’t the employees' fault, and their menu usually offers great food. Update: The line is moving faster now since two cars ahead of me have left.