Downshift Diner - Bastian

If I could give this place 100 stars I would. My fiance and I dined there 3 nights ago. We were staying at a nearby motel and they had recommended we go to the... read more If I could give this place 100 stars I would. My fiance and I dined there 3 nights ago. We were staying at a nearby motel and they had recommended we go to the Downshift Diner for dinner. We were starving so we ordered 3 appetizers, burgers for lunch and ordered a to go order for dinner later in the motel room. We took our bags and boxes to go after enjoying a wonderful late lunch there our waitress was the absolute best! The other patrons were so friendly too. We were really tired at this point and did not check our bags so we drove back to our motel. (back on the interstate, at the next exit, about 5 miles away) Well, about 2 hours later we hear a knock on our door I open it and there stands our sweet waitress and the motel manager. She had forgotten to put our salads in the bag and drove them all the way to us at the motel! Not only that, she remembered to put the parmesan and dressings in the bag! You talk about going above and beyond!! We were blown away!! We will definitely be back the food was excellent and the friendly service was AMAZING!!! Really cute setting too with all the 50's decor and MUSIC!! Loved it!! We will be back!!

The pasta was really good. I had the spaghetti yesterday and chicken Alfredo and soup of the day on my second day. But I would stay away from the soup. The staf... read more The pasta was really good. I had the spaghetti yesterday and chicken Alfredo and soup of the day on my second day. But I would stay away from the soup. The staff is very nice and you get your food fast. I really appreciate that there is truck parking. The restaurant is pretty cute as well.

Friendly and attentive. The atmosphere is cozy and inviting. Can't wait to come back! read more Friendly and attentive. The atmosphere is cozy and inviting. Can't wait to come back!

Food for the most was good. I almost always order onion rings or fried green tomatoes. Sometimes I order both. I always ask for a cup of ranch with each. For so... read more Food for the most was good. I almost always order onion rings or fried green tomatoes. Sometimes I order both. I always ask for a cup of ranch with each. For some reason today the little girl in there had an attitude and would only give one. She said you only get one cup. If you spend that much money in an establishment they could at least give you a .50 cent cup of ranch. I would have even paid for it. I'm not paying for the attitude.

I was charged ALMOST EIGHTEEN dollars for a KID’S spaghetti! It’s advertised for 6 bucks and I got charged 12 dollars more. It was also disgusting. I will say t... read more I was charged ALMOST EIGHTEEN dollars for a KID’S spaghetti! It’s advertised for 6 bucks and I got charged 12 dollars more. It was also disgusting. I will say that my calzone was ok. I got a to go order for my boyfriend because he wasn’t with my son and I. I ordered a plain Philly and mozzarella sticks for. I did not check the box the ladies sent out because at that point I was extremely overwhelmed. I made the trip home and went to call them. I realized that their phone number wasn’t listed on google for the Bastian location. So, I called the other location. A lady picks up and I tell her what I needed. She hands the phone over to the manager. I was actually kinda confused about he had to get on the phone for missing mozzarella sticks, but I guess she thought I was going to ask for one? Or they wanted to hear how the other restaurant was doing. Either way, I tell him it’s no big deal. He then asks “what’d you think of the restaurant?” I didn’t want to lie so I told him that the ladies were sweet, but the food and prices were terrible. Naturally, this starts a huge conversation. He tells me that I was overcharged for my boyfriend’s Philly. That they’re still trying to get these waitresses trained. Which I totally get, but why not have some of the veterans from the other location come help out for awhile. You’re setting your employees up for failure because that’s a huge menu. Honestly, the manager was fine until we got to the spaghetti topic. I got out that my little boy did get meat sauce and he just completely talked over me. I was trying to explain that yes I saw that an adult spaghetti does have an upcharge for that, but this was for a FIVE year old.