Enjoy Cafe` - Basildon

This charming tea shop caters to all tastes, including those with allergies. We enjoyed some sandwiches with unique and delicious fillings. The place is very cl... read more This charming tea shop caters to all tastes, including those with allergies. We enjoyed some sandwiches with unique and delicious fillings. The place is very clean and the staff are exceptionally pleasant and polite. We also inquired about the possibility of hosting a wedding in the workshop upstairs, which Claire arranges. We are excited to return in June.

This charming neighborhood café is wonderful. Everything is prepared fresh upon ordering and the desserts are heavenly. The only drawback that keeps it from a 5... read more This charming neighborhood café is wonderful. Everything is prepared fresh upon ordering and the desserts are heavenly. The only drawback that keeps it from a 5-star rating is that a light lunch can be a bit pricey.

We always enjoy the delicious food at this restaurant! We really appreciate that our one-year-old daughter can also participate and enjoy a special mini afterno... read more We always enjoy the delicious food at this restaurant! We really appreciate that our one-year-old daughter can also participate and enjoy a special mini afternoon tea for kids. She absolutely loves it! We'll be back again this Saturday.

Came here with a friend on Monday as had planned to come here for cream tea, but were short for time as had to be home for my disabled brother so decided to jus... read more Came here with a friend on Monday as had planned to come here for cream tea, but were short for time as had to be home for my disabled brother so decided to just pop in for a sandwich and had actually arranged to come back the following Monday for cream tea. Ordered our food pretty quickly but then waited 20 minutes for them to come out. Although I do understand that cooking from fresh takes time, as I work in a Michelin star restaurant, but I also understand that no customer should wait that long, or would want to wait that long, for any food.. Especially a sandwich. Even cooking from fresh you do as much prep as possible to ensure that this kind of waiting around never happens. If your only way of cooking fresh is to take 20 minutes to do so, I think a re evaluation on how you do things needs to happen. Anyway, food comes out, mine was lovely actually but my friends wasn 't as ordered. This is also understandable, mistakes happen, but she didn 't want to pay for something she wasn 't going to enjoy eating. So I told her to go and explain this to the lady (presumably the manageress and I 'm sure it would be taken off our bill, as we no longer had time to wait for another one to be cooked (another 20 minutes? . My friend went and did this whilst I finished off my food at the table. She came back to get her purse and said she was going to pay for her drink so I said I 'd also come to pay for my food. Once at the till, the manageress then said 'I just think it is petty of you to not pay over something so small as us missing something out of your order '. To which my friend replied that it wasn 't just that and that she had explained already and that we didn 't have 20 minutes to wait for whither. At this point I butted in just to say, I myself work in a restaurant and no matter how awkward the situation, or customer, the customer is always right? To which she replied 'well not in all situations are they '. To which I replied 'I can 't believe how rude you are being, regardless of what you missed out of her order, it was wrong, so she was within her rights to ask for it to be taken off the bill since she hadn 't eaten it '. The lady replied 'life is annoying sometimes isn 't it '. To which I then said 'the situation has already been addressed and spoken about, there was no need to bring it up again when I came over, actually it was very unnecessary of you ' at which point my friend said come on let 's go. I 've never written a trip advisor and as someone who has worked for a long time in hospitality I understand how unneeded some comments left are, and mostly left by people whom themselves are extremely rude. I myself am the most polite person, I think manners are of high importance, ESPECIALLY in the workplace. And the amount of rude people I have to deal with on a daily basis, but just smile and apologise to, because that is my job. I was completely taken aback by how rude this lady was. Nothing at all to do with the order that had come out wrong, it is how she persistently tried to tell us that we were 'petty ' and in the wrong for asking for the sandwich to be taken off the bill. It 's a shame because we had actually planned to come back but I think you need to invest in some customer service/manageress skills because as I have mentioned, there is a lot of things going wrong here. This isn 't to turn people away, I hope it doesn 't, this is to hopefully educate the woman who works here, who thinks its okay to speak down to a paying customer, and tell them they are petty after making a mistake in the order and a waiting time of 20 minutes for a sandwich. (Looking through your other reviews its easy to see that I 'm not the first to have complained about this woman..

First time I went to this little cafe yesterday and was greatly impressed the food was excellent we had panninis and they were well made and tasty the service w... read more First time I went to this little cafe yesterday and was greatly impressed the food was excellent we had panninis and they were well made and tasty the service was very friendly too . My mum and sister had a slice of cake each and the cake was lovely and light with a real homemade taste they loved it . I had the cupcake of the day it was chocolate chip and banana it was so lovely and moist . Will definitely be making a return visit . of the day mine was chocolate chip