Basildon Pitsea Extra Cafe

Very slow service, stood in a queue for 25 minutes, tables were very dirty with crumbs, sauce and hairs. Sat waiting at the table for another 50 minutes for our food whilst continuously seeing food sent back to the kitchen. Had no choice but to eat here as already paid the money. Rude and unwelcoming staff.

Every time I have been into the cafe the wait for food is horrendous. 40 minutes wait for a toastie when hardly anyone in here. Till staff constantly threatening to stop hot food as its too busy. No sense of urgency from any of the till staff as they dither around watching the queue mount up. Glasses given to us dirty and tables left full of rubbish. Have worked in catering and pubs my entire life and cannot fathom how Tesco let this continue. Absolute joke of a cafe.

Terrible service and the workers were rude. When ordering food, I payed for it and was then informed that they had no meals in stock. The queue was 30 minutes long and had no one working on the till. The tea was horrible and had some slimy layer on top. Wouldn’t recommend this cafe.

Staff are very friendly , very accommodating to families with children, very decent prices

Waited ages only to be told at till ‘we’ve got no chicken’ (cafe in middle of Tesco superstore out of chicken. Really! I asked for a menu ‘No haven’t got menu’ it’s up other end of queue on wall. Next 2 items I asked for..., ‘ no haven’t got salad...haven’t got that either’ In the end I order my mum’s meal and paid rather than holding up queue then queued again after looking at only menu they had at back of queue. Ordered chile said ‘it’s with the other item I ordered’ ‘Oh’ they said’ you will get them separately cos can’t put this second item in front of orders Seriously poor experience won’t go again. Seriously slow and poor service at counter which is a shame as ladies who cook food and bring it out are lovely