A&W - Bardstown

I ordered the A2 with fries, cheese curds, a drink, and two pieces of fish, but they didn't include the fish in my order. I've been trying to call them, but no... read more I ordered the A2 with fries, cheese curds, a drink, and two pieces of fish, but they didn't include the fish in my order. I've been trying to call them, but no one is answering. This is the third time I've had issues when visiting. To top it off, I asked for tartar sauce for the fish I never received, and instead, I got 13 packets of ketchup.

I saw online that they offer frosted mugs for their draft root beer, but they didn't have any when I visited. They also advertised cheese curds, but those weren... read more I saw online that they offer frosted mugs for their draft root beer, but they didn't have any when I visited. They also advertised cheese curds, but those weren't available either. To make matters worse, my burger was served cold.

This location does not meet the standard of service and quality as the brand. They are slow and often get the order wrong. read more This location does not meet the standard of service and quality as the brand. They are slow and often get the order wrong.

Posted ashes open. All through were locked. read more Posted ashes open. All through were locked.

I visited the restaurant today to grab a burger and a root beer float, but the lobby was closed. Since I'm driving a semi truck and just delivered to Walmart, I... read more I visited the restaurant today to grab a burger and a root beer float, but the lobby was closed. Since I'm driving a semi truck and just delivered to Walmart, I couldn’t use the drive-thru. It’s clear that we need to address the employee shortage.