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Contribute Feedback What Pat F likes about Baskin-robbins:
They wanted donuts, so I gave them donuts. Stepping in to Dunkin' at 5:50a.m., on a Sunday morning, these two ladies managed the line of four other customers efficiently. I was surprised by how many people were coming and going at that time of the day. I thought it would only be me. It's New York, I should know better. I'm not a fan these days of donuts, so only tasted a small piece of the Coconut. It was fresh and m... View all feedback.
What Christina Müller doesn't like about Baskin-robbins:
I came here to get some ice cream. Before ordering, I wanted to sample some ice cream before I made a decision. I ask to try three ice cream. The employee old grey hair man) only gave me two. I told him I wanted to try the third flavor. He stated I could only try two. I asked him where in the store it state you could only sample three ice cream. He said I said so. Then, he started saying people trying ice cream and n... View all feedback.
I came here to get some ice cream. Before ordering, I wanted to sample some ice cream before I made a decision. I ask to try three ice cream. The employee old grey hair man) only gave me two. I told him I wanted to try the third flavor. He stated I could only try two. I asked him where in the store it state you could only sample three ice cream. He said I said so. Then, he started saying people trying ice cream and not buying anything. WHAT DOES THAT HAVE TO DO WITH ME? In addition, they have the right to sample it and decide whether they want it or not. Your job is to provide good customer service. Then he gave in saying I give you the third sample, but that is it. I just walk out because he clearly doesn't realize that I can take my money elsewhere, which I did.
The food was terrible. They served cold hash browns and stale jelly munchkins. I was waiting for my mobile order for about 20 mins. Throughout my 20 mins there, there were countless complains on their orders. Clearly, the good reputation fell short.
Spent $6+ dollars for what should be 2 scoops of ice cream. I go here cuz it my neighborhood BR and the service is typically good, but the ice cream service isn't worth it. I'd rather go somewhere else to get my money's worth this was ridiculous. See the pic and decid3 for yourself.
Terrible service!! One customer was ahead of me and the cashier was getting frustrated with the customer. When it was time for me to order now the older man at the register decides to rush me. His colleague offered to make me my drink (because the older man was on the register) he said no he would do it and then proceeds to mess up my order. When I told him he gave me the wrong drink, he said he charged me for what he gave me, which was not what I asked for. When I asked for a new drink be rudely asked if I was going to pay for it I said yes. He then angrily throws my drink back and the blender throws something inside it and hands me back the same drunk.
Great staff and customer service. Especially from Dimple who works there. Awesome member of the team!
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