Thaixpert - Bad Vilbel

I'm angry! I ordered two hours ago. Nothing arrived. I've called several times, and no one answers. They've even blocked me! I've already paid and haven't recei... read more I'm angry! I ordered two hours ago. Nothing arrived. I've called several times, and no one answers. They've even blocked me! I've already paid and haven't received any food! I'm going to the police now. I've had enough!

Very unfriendly on the phone and did not want to admit their mistake and firmly claimed that they did everything correctly and we just ordered incorrectly read more Very unfriendly on the phone and did not want to admit their mistake and firmly claimed that they did everything correctly and we just ordered incorrectly

Don't order there! We've been waiting for our food for three hours, and no one is available, and the money is gone. Very rude employees who said an hour ago the... read more Don't order there! We've been waiting for our food for three hours, and no one is available, and the money is gone. Very rude employees who said an hour ago the food would be here in five minutes. A truly outrageous money-grab! They should close the place!

It's just a 50/50 chance whether the food will arrive or not. Sometimes you have to call several times to get them to come. If you paid online, it's obviously a... read more It's just a 50/50 chance whether the food will arrive or not. Sometimes you have to call several times to get them to come. If you paid online, it's obviously a real pain.

So... the food was absolutely fantastic. At least, that's how my girlfriend and I felt. We made our requests, and everything was taken into account. She wanted... read more So... the food was absolutely fantastic. At least, that's how my girlfriend and I felt. We made our requests, and everything was taken into account. She wanted a vegan dish, with bean sprouts if possible. I asked for peanut sauce with my meal. Everything was served exactly as requested. There was a small surcharge of €1 at checkout, but that didn't bother us. We stand by our conclusion: the food was excellent, all our requests were accommodated, the price was reasonable, and the portion was generous. Plus, we didn't have to drive, there was no traffic in Frankfurt and the surrounding area due to the numerous roadworks, and therefore no stress. It was supposed to be delivered at 6:02 PM, 6:04 PM at the latest I received the order text at 5:04 PM and placed the order in the app at 5:02 PM . The food arrived around 6:30 PM. The delay was to be expected, however, given the many roadworks and other issues in the area. We also avoided the hassle of driving, traffic jams in and around Frankfurt due to the numerous construction sites, and therefore no stress at all. To the previous reviewer... 1 star for delivery... honestly. Many people simply search for restaurants online and only see the star ratings... especially for Asian or kebab shops, etc. And then they think: the food isn't good, the ingredients are bad, etc., etc. Most people never even read this review anyway. I'd rather wait 15 minutes longer and have top-notch food ! , because this one was truly excellent. Just order the food so that it arrives when everyone else is there... after all, delivery services also face the risk of traffic jams, etc... they don't have airplanes or teleporters yet.