Cube-o-Grill - Bacnaton
Cube-o-Grill
Description
A group reservation turned chaotic due to delayed orders and inefficient service, despite the delicious food at Cube-o-Grill. The restaurant features a charming Filipino decor, offering dishes like inihaw squid, bagnet, and pinakbet. Service hiccups included missing items, long waits, and payment delays that left customers eager to leave. Wait staff mistakes and delays were common, tarnishing an otherwise promising dining experience. Ambiance and food quality at this rustic gem were praised, with dishes like grilled pork and unique ice tea standing out. Cube-o-Grill is recommended for its flavorsome cuisine, despite service improvement opportunities.
Feedback
It was 4:00 PM, rainy day and we were the only customers in the restaurant. The decoration is folksy Filipino style. The lighting is sufficient. The menu is in Tagalog with a splattering of English. We ordered a pitcher of iconic ice tea, bbq catfish, their popular baby back ribs and pinakbet (mixed vegetables). The waitress mistakenly gave us 1 glass of ice tea. We had to remind her we ordered a pitcher of ice tea. They made the correction and brought out a pitcher of ice tea, but she failed to bring us any glasses. We had to ask for glasses. The special ice tea had little hint of being tea based. It was more like a Sangria sans alcohol. The base is lychee, diced fruit and a hint of salted plums. It was good. The catfish, ribs and vegetables were good. The ribs had a sweet sauce with buttered diced mixed vegetables. Quite good. The kitchen is located in a separate building from the dining room. It's located behind the parking stalls. I was concerned the raindrops would disrupt the taste of the food, but the waiter carried an umbrella in his other hand.The decor and food was good. There is parking, but I didn't see any security guard. Access is by private car, bus, jeepney (elongated taxi) or trike (taxi). I recommend this restaurant if you want nice ambiance and good Filipino food however they need to improve their service.
My family and I were seated at the center table in the restaurant, and there was a group of people near the bar. A woman approached us and offered to take a photo for us. We later discovered that she was one of the owners of Cube-O-Grill. I highly recommend this place for its simplicity. I especially enjoyed the local house presentation, with bamboo, nipa hut, and windows made of shells. The ambiance was fantastic, and the mini bar had an authentic Filipino design. The food was excellent, and the in-house tea was unbelievably refreshing. We will definitely be back again.
Despite the charming atmosphere of this restaurant and the delicious meal, everything else fell short of expectations. Our group of over 40 people made a reservation in advance for dinner, with a required downpayment. Despite pre-ordering our meals and coordinating closely with the restaurant staff, when we arrived, none of our food was cooked and there were missing items from our order. Our group had to wait a long time, with our coordinator and hosts intervening to speed up the process. Despite the long wait, the food turned out to be delicious, including the oysters, inihaw squid, bagnet, beef, pinakbet, and more. However, when it came time to pay, we faced more delays due to the restaurant's inefficient system. Our group members tried to suggest a faster method, but to no avail. In the end, we were all eager to leave. The management should train their staff better and anticipate issues to improve the overall service. It was a disappointing experience for our group, despite our efforts to ensure a smooth dining experience.
We had Bulalo, Pork Bbq, Sizzling Sisig, Pinakbet, Bagnet, and Baby Back Ribs! The Iced Tea is a must-try! It has bits of lychee and peaches! They serve really good food at very reasonable prices! Please don't miss this restaurant!

