Cafe Zest Massarella - Aylesbury Vale

My friend and I went to this restaurant for a quiet sit down and a pot of tea, but we were shocked when a staff member called us disgusting and yelled at us for having outside food with us in plain sight. The staff member informed us that outside food was not allowed in the cafe, which we understood. However, she continued to yell at us and gossip loudly to other staff members and even customers about our behavior. It was unprofessional and disrespectful.

It was christmas eve in the day and food was barly warm and seemed double the price but no price list to check this.

Warm roast, poor guest service, can’t have mash potato roast potatoes served together because this is head offices strict orders. Certainly no desire to go the extra mile for anyone. An additional cost option wasn’t offered. No apology. John my server whilst I was talking to him even decided to walk away from me mid service. Won’t return.

About eighteen months ago, I complained about the general unhygienic state of this cafeteria. Last Friday, my friend and I visited again to have lunch. We were disgusted to find, once again, that the area was in a disgusting state. The tables were unclean, and the cruet was actually stuck to the table! The deputy manager insisted that the tables very cleaned every evening, but our table could not have been. There were four staff behind the counter, and no customers, and yet the tables were not cleared, and the floor was dirty. The food was awful. I had a prawn sandwich with black pepper mayonnaise. This consisted of white bread, a thick layer of margarine or butter, and a few tasteless prawns smothered in sauce. After complaining, the assistants began to wipe the tables with a cloth which was tucked into their waistband! No anti-bacterial spray was used. We will not be visiting again.

Took 8 children with special needs for lunch there with 8 staff members after seeing Santa and the staff couldn't be more accommodating. The staff happily more chairs and tables to give us more room and more tables to use. The children were allowed to take their own lunches as long as staff brought their lunches from the cafe, which we were happy to do. Would definitely recommend the restaurant and would definitely use it again with the children.