Sonic Drive-in - Austin

I stop by for breakfast maybe once or twice a week, sometimes skipping a week, anyhoo. I have had the best service for months now. Her name is Crystal and she is wonderful. I always order non-breakfast food at 8am, like cheesesticks and chili cheese fries, lol. She never bats an eyelash at the inconvenience of having to fry up some eats for me. She is always polite and never forgets to ask if I need ketchup, etc. These days good customer service is far and few between. I very rarely offer reviews, but I wanted to give a huge kudos to Crystal. CRYSTAL YOU ROCK!

Bit of a wait due to being understaffed. However, what staff they have is doing a good job. The manager was impressive working every station including delivery

So this is my 2nd recent experience with Sonic , and they won't be getting my business again. I was hoping the issues were isolated to one location, but that doesn't seem to be the case. If you downloaded the app thinking ordering ahead will save you time, you can go ahead and just get that out of your head now. I ordered 1 shake. Literally one shake, 40 minutes ago . Understaffed or not, there's no way in hell it takes 40 minutes to make a single shake. Sonics lost whatever it used to have. Honestly they shouldn't be called sonic, they might get taken to court for false advertising on their company name alone.Edit: after finally getting the shake it wasn't even a substance close to even cold much less ice cream everything in it and melted together and it was absolutely disgusting , forget the refund, these people arejt worth the certain headache it would've been. Left the inedible 45+ minute old shake ,which was it that point just about as warm as the Texas summer air around me ,at the door for them.

Food was delivered in a timely manner and still nice and hot. My burger was made just like I asked cheese fries was off the chain.

Don't go here. I ordered online and waited like 20-30 minutes while the screen said making your order. I asked for help and someone came out and said they are almost done. Waited another 15 minutes and the manager said they ran my order out to another car. Worst experience ever. Also my sister went there last night and they had no employees over there over an hour before closing but we're still taking online order?! What a joke.