Reviews - Soco Bites
Reviews summary
This downtown hotel offers a convenient, walkable location, generous complimentary breakfast and several staff praised for being friendly and helpful. However, experiences vary widely: many guests report serious cleanliness and maintenance failures — pests, mold, peeling wallpaper, broken AC and worn rooms — along with check-in delays, cold pool water and parking concerns. The result is a split reputation: excellent service and location versus inconsistent room quality and sanitation that need urgent attention.
Was FGU at Soco Bites a mag?
Quiet and restful. My son and I stayed here and both of us remarked that we did not hear noise through the door despite the large atrium in the center of the hotel. At the evening reception we would have liked to have seen an American bourbon as one of the complimentary options but there was a good Canadian option. The breakfast was delicious. The location of this hotel was good. All in all we were very satisfied View all feedback.
What David G dislikes about Soco Bites:
I was very disappointed with my recent stay. My family and I typically choose Embassy Suites wherever we go, but this location was the worst we've experienced. We were charged $35 for an early check-in, even though our room was ready. Then, we had to move to another room because the air conditioning wasn’t functioning properly. The new room was below standard, with mold in the bathroom and worn-out carpets. There are... View all feedback.
Reviews from various users
Last update : 14.08.2023
I was very disappointed with my recent stay. My family and I typically choose Embassy Suites wherever we go, but this location was the worst we've experienced. We were charged $35 for an early check-in, even though our room was ready. Then, we had to move to another room because the air conditioning wasn’t functioning properly. The new room was below standard, with mold in the bathroom and worn-out carpets. There are many better options in Austin, and unfortunately, I will not be staying here again.
Quiet and restful. My son and I stayed here and both of us remarked that we did not hear noise through the door despite the large atrium in the center of the hotel. At the evening reception we would have liked to have seen an American bourbon as one of the complimentary options but there was a good Canadian option. The breakfast was delicious. The location of this hotel was good. All in all we were very satisfied
Hotel is very old and dated, rooms are dirty especially if you look under the beds. reception gave me massive attitude when I asked for a bottle of water. Pool water is freezing and kids couldn't swim. Parking is not safe. Not worth the money.
When my colleagues and I arrived, we realized that our reservation was one room for 3 adults vs 3 individual rooms. We needed govt per diem and there was no govt rate rooms available. Our option was to move 2 of our 3 people to a separate hotel which would have been very inconvenient given all the meetings we were attending together. The front desk supervisor, Chante, was able to work with hotel management and get two additional rooms at the government rate. We were so very appreciative, and she was so kind and understanding of our predicament. If I had the opportunity to hire Chante, I would in a heartbeat!! The whole stay was pleasant, the rooms nice and lovely staff.
This hotel is so conveniently located to both the downtown and S Congress shopping areas with great accessibility by walking. The ENTIRE STAFF was extremely friendly, helpful, and responsive with great recommendations of places to visit and dining options to try with a smile accompanying every recommendation!!! All of the staff appear to take great pride in what they do! And the free breakfast was always fabulous! Would highly recommend to anyway seeking a great place to stay!!!
