Chili's Grill - Austell

Tuesday night...6:30...restaurant was 75% empty...told it would be a 45 minute wait. We said okay. The hostess started to walk away, then looked back at us confused, Oh, you wanna wait? . We were going to, but on second thought, no. As we left, I noticed several employees just hanging out and sitting in booths. Not sure what has gone wrong with this location, but we won 't be back.

The worst experience ever at chilis. I 've traveled for work. For a while and never been to the worst chilis. The bartender lady gave me and coworker attitude as soon as we sat down. Pressured us to order "so are you ready to order or not. After looking menu for 1 minute. Then refills our drink out of the same mugs used for our first drink then when ready to pay she gives attitude right away about splitting the bill etc. So we take food to go and man the worst attitude and experience we had to bag our own food to go. Don 't recommend if you ever in Georgia... look at this molded

So, I normally hate Chili’s… despise it. We went to the Chili’s in Austell. They’re super short staffed but we were blessed to have Cedric as our server. I haven’t been sleeping well and my eyes are super dry. He rubbed my shoulders and made me laugh. We watched as he took care of the half of the restaurant that was open all by himself. He didn’t complain. He was attentive to every table and so kind. The food was amazing. After we had already paid our bill and tipped we were complimenting him. He told us he is just trying to stay positive and take care of things since his mom passed away from bladder cancer last October at Emory. Our mom passed away due to bladder cancer in May. We know what it is like to keep moving forward when your heart is shattered. It’s hard, so dang hard. To work that short staffed and be that kind when I’m sure a lot of customers aren’t very understanding is impressive. He proves that you never know what a person is going through and it costs nothing to be kind.

I come to Chillis all the time, but this has to be the weirdest and worst experience ever. First the food was nasty. (Crispers Werent crispy or hot at all) . The bartender wasn’t friendly at all, and had this smug look on her face the entire time like she didn’t want to serve me or anybody at that matter. I’m in the service industry myself, and overall I was disappointed. This is the 2nd-3rd time I’ve been here and service has been this way or they’ve been out of items. The Kennesaw location is much better and I won’t be coming back to this location.

Where to start with this place, still short staffed. They were out of chips, only 1 type of soup, no salad , and no salad dressing. Only had plastic utensils. Only had the bar open . Had to wait for a table when the whole restaurant was open. The bathrooms were nasty. The lemonade tasted like powdered mix. The cajun chicken pasta was 1/5 chicken felt like rubber and it was cold.