Wingstop - Aurora

Chicken Wings, Pubs, Casual

Wingstop

Wingstop
2.2 / 5 (1754 reviews)

Description

Recent reviews of a popular restaurant paint a less-than-stellar picture of the establishment. Many customers have expressed dissatisfaction with the service they received, citing issues with missing food orders, unhelpful staff, and unprofessional behavior from the manager. One customer reported not being able to receive food just before closing time, while another received a disappointing mix of chicken pieces in their order. Another customer detailed their frustrating experience trying to get a refund for incorrectly prepared food, ultimately feeling ignored and mistreated. These negative reviews highlight a pattern of poor service and customer care at this particular restaurant, making it a place to avoid for those seeking a positive dining experience.

Last update: 17.01.2026 from: Joshua

Feedback

★ 2.2 / 5 from 1754 reviews
joshua-perez-pilot63
05.06.2024

This WingStop location is the worst ever - do not visit. Expect long wait times, an empty counter, and never-fresh food. I checked the reviews beforehand for confirmation, and yes, they are truly terrible.

jaden-wease-1
05.06.2024

The staff at the restaurant refused to take orders during the lunch rush at 12:25pm on 04/25, but could not provide a reason for their inability to do so. There was no sign on the door to inform customers of the situation.

bruno-borges-5
07.09.2022

The two workers who worked on the final change on 06/25/2022 would not give me any food if I arrived at 11:15 o'clock if they did not close by 12 o'clock on this Saturday

tamez-carmen
07.09.2022

Not happy, arranged the thigh bites and got mixed pieces of dry boneless chicken and pieces of boiled chicken batter, I actually only saw 3 thigh bites, had the same order during in scottsdale, az and it was perfect all the pieces we thigh bites. I guess it's best to order bones in wings.

romeo-vitale
07.09.2022

Gabby the manager is very unprofessional and rude. I still wait for a refund of an order that the food was returned and gaveby incorrectly prepared. I took on Saturday 30th april, again eating after wingstop and today is Friday 6th mai and not yet refunded. I first bought food from naperville forgue location and was said to be the aurora eola location, because gabby was there today. I called and the phone was picked up and suspended. I guess the caller ID doesn't want her to give me a refund. she is the manager at both locations. I will never support a place again. Waiting for 7 days for a refund for her mistake is ridiculous and hanging on someone while I'm just calling that they don't need the business and they don't care about patrons who support their business.

FAQ

There is a TV / screen on-site where sports are broadcast.

The restaurant also takes various credit cards.

More information

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