Taco Bell - Augusta

After several frustrating experiences, I've come to realize that receiving the correct order at this restaurant is almost impossible. More often than not, I end... read more After several frustrating experiences, I've come to realize that receiving the correct order at this restaurant is almost impossible. More often than not, I end up with something missing or someone else's meal. While mistakes can happen anywhere, they seem to occur quite often here. I felt it was important to share this as a warning to others, in hopes that your next visit is a bit more successful. Best of luck!

After a long drive, I spent $50 on a takeout meal, only to find that the main ingredient was missing from the bag. I noticed two boxes that typically hold chick... read more After a long drive, I spent $50 on a takeout meal, only to find that the main ingredient was missing from the bag. I noticed two boxes that typically hold chicken, so I assumed my order was complete. However, when we got home, all we found were biscuits. It would have been great to have some protein to go with our meal. The biscuits definitely weren’t worth the $50.

The tacos didn’t look very appealing; one piece of chicken was decent, but the other was burnt. The service was also disappointing. I would suggest going to RED... read more The tacos didn’t look very appealing; one piece of chicken was decent, but the other was burnt. The service was also disappointing. I would suggest going to RED BARN instead.

I typically dislike KFC—it's overpriced, the instant mashed potatoes are unimpressive, and the service is often poor. I've even made it a habit to skip meals ra... read more I typically dislike KFC—it's overpriced, the instant mashed potatoes are unimpressive, and the service is often poor. I've even made it a habit to skip meals rather than face the embarrassment of eating there. My inner critic simply won't tolerate poor choices. But this particular KFC was a surprise! The drive-thru line was long, with about 12 cars ahead of us, making me feel like we were trying to cross the Alps in winter. I rambled on about it, while my girlfriend, as usual, tuned me out. Thinking I was being clever, we decided to go inside—after all, I'm a bit of a genius! Unfortunately, once inside, we discovered there were over 35 people waiting for food and dining. I warned my girlfriend not to order for me. But the young lady who took her order was friendly, efficient, and quick! I began to second guess my brilliant strategy. To my surprise, the kitchen staff seemed capable and organized. Perhaps I was mistaken about KFC after all—though I'm usually pretty spot on. The restaurant was well-kept, even with the rush of customers. It’s unusual for me not to find dirty tables and overflowing trash cans, but I was happily proven wrong again. Despite my protests, my girlfriend went ahead and ordered for me. Our food arrived hot and quickly! It felt like a victory for my culinary principles—though, I may need to rethink my stance like Copernicus! We both got two-piece combos and the total came in under $13! I wish I had kept the receipt because it might have featured the name of that wonderful staff member, but honestly, all the employees did an outstanding job. While we were eating, a large group of field hockey players in uniform arrived with their parents, which could have swamped the restaurant. At that moment, I found myself cheering for a KFC team I had previously written off—something I never thought I would do! The restaurant operation was impressively smooth and kept producing hot food at an impressive pace. Maybe there's something special in the water here in central Maine that’s missing in southern Maine. Sadly, Pasteur was unavailable for comment.

Exceptional customer service! Although my online pickup order was delayed, the staff went above and beyond with their kindness and efficiency. This was truly th... read more Exceptional customer service! Although my online pickup order was delayed, the staff went above and beyond with their kindness and efficiency. This was truly the best service I’ve experienced at a KFC. Great job to the night shift—keep up the fantastic work!