Applebee's - Augusta

We had a quick happy hour stop she had 2 Bahama Mamas and I had 2 Long Island appetizer trio with the fries and it was under $44 was a awesome reasonable lunch :

We ordered a small order for car side to go , an hour before we would be picking it up. We arrived and 15 minutes after pickup time, a server finally came out to ask our order and said she would be right back She never returned. 15 minutes later, my husband went in and was told they hadn't started it, but would rush it. He asked them to cancel it. The employee said, don't worry, nothing would be charged to our card. Don't worry? We waited over a half an hour for food we didn't get.

I normally love Applebees! But today it has completely changed my mind.... Orders curbside to go for 450 pm, I showed up and parked called the store and told them I was here for my pick up order. While I am waiting for my order 2 other cars park next to me. About 5-10 minutes go by and I look up and the other cars are gone. I think to myself okay maybe they only got one or 2 things not a big deal right! A gentleman comes out and brings me my food, sweet kid very kind and apologizes for the wait. I drive away and eat one of the fries and it is completely cold and soggy. I almost threw up, so I turn around and park again I call them and let them know I had a pick up order and that I didn't get my drives and my fries were cold. The gentleman on the phone said okay and hung up. I wait a few minutes and I get my drinks and a new set of fries. That are again completely cold. So I thought to myself okay I'll check the meals and make sure they are warm. I was wrong they were also completely cold. At this point I'm like okay I'll just go home no point in calling again. My significant other got boneless ribs and I got a wrap. He takes one bite and it's nothing but bones, I take a bite and my wrap is completely soggy also. After this I don't think I can bring myself to go back to that restaurant...

This is not my first rodeo at an Applebees and after a long day of cheering competition, the family needed some grub and this was their choice. Establishment is located in an area with plenty of private parking and adjacent to several a major retailers and a grocery store. The location is obviously understaffed when you have a 45 minute wait at the door, but you can count 8-10 tables that are empty. I feel bad for the staff when they work so hard, yet they can 't fill the place to its full capacity. We waited about 35 minutes, but they take your number and you can sit in the car or inside where they will text you when your table is ready. I had the all you can eat appetizer option which boasted boneless wings, ribs and shrimp with fries. The ribs were 'ok ', but I enjoyed everything else offered in the bottomless option. My wife enjoyed her burger and fries. They hit the temp on the burger perfectly. The kids enjoyed their pasta and irresistible-a-bowl taking home some of the leftovers since the portion was quite large. Staff was busting their butt and I was sure to tip to reflect that. If they can get the staff to support a full house, they will do much better and offer some relief to the waiters and waitresses who look like they had a long day, but had a great attitude and continued to smile throughout the entire experience. The only reason for the 3-stars and the wait with many open tables. Food was great, staff was friendly, but the location needs to work on getting to full staff to support their seating capacity.

Ok I'm here ! It's been over 20minutes and I'm seat in a table right next to the bar and waiters are hanging out like they not working here . I just need a menu , I'm hungry . Feeling like I shouldn't be here . Can't really saying much of anything but service cause I had no chances to even order . Awful. I'm still here ... but I'm leaving now and I will never be back ! Wonder why I keep seeing Applebees disappearing slowly...