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Mixed reviews have emerged regarding Max's restaurant. While some diners encountered issues with the food quality, such as gristle in the chicken and ribs, others praised the attentive service, particularly from server Ken. Concerns were raised about cold food and slow drink refills, as well as problems with reservations. A group event was particularly problematic due to understaffing. Despite discrepancies in service and food quality, some diners still expressed a desire to return, citing the overall positive dining experience. Additionally, a catering experience for a wedding party was highlighted as being pleasant and accommodating.

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