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Contribute FeedbackBonefish Grill garners mixed reviews for its service and food quality. While some customers were disappointed with slow service, overcooked food, and inexperienced staff, others raved about the amazing crab chowder, delicious trout, and attentive servers like Shannon T and Dakota. The ambiance and customer service received high praise overall, with some guests expressing a desire to return, while others vowed never to dine at Bonefish again. Despite the inconsistency in reviews, Bonefish Grill seems to have potential to deliver a great dining experience for those who enjoy particular menu items and exceptional service.
They couldn't send me a decent mac and cheese. Kraft does a better job. It looks like it was made w milk and saliva. And EVERYTHING took too long. They don't even wipe out the seats.
I did not enjoy my first time at Bonefish. It took 30+ minutes for anyone to come to our table to ask what we wanted to drink. And another 20 minutes after that for anyone to even ask what we wanted to eat. The restaurant was not even half full. There was a party room fully decorated and set up in the back, seemed like everyone was working on that instead of serving guests. When I finally did get my food, my salmon was over cooked and almost inedible. Our waitress seemed to be in a foul mood half the time she came over to us with comments like uh huh, sure and then rushing off. Finally at the end of our meal when we were ready to leave, she gave us our check and went to the table behind us and chatted with them about personal stuff for about 15 minutes before coming back to take out payment. I really do not see me coming back here ever again. The only thing that was worth giving 2 stars was the amazing crab and corn chowder.
The waitstaff is what makes the difference for me. Great Ambience! Not enough Fish varieties for my taste but Extremely Nice!
Had lobster very good. Only thing is I has told they are 5-6 oz but when got them looked more like 3 oz. Other than that it was great.
Terrible wait staff experience. Walked in on a Saturday night at 8 pm for dinner, the dining room was half empty, was instructed by host to grab an open table in the bar area however because the dining room was reservations only. We spotted one, which was just emptied and asked the host if he would grab someone to clean off. He instructed us to sit in the waiting area and he would grab us to seat us once it was cleaned off. We waited for 20 mins to finally see the table be cleaned off, at which point another server said it was reserved for another lady which was not even in the building. When we confronted the host who assured us we would be able to grab the vacant table once it was cleaned, he mentioned we could finally be sat at another table, while the other party was just walking in to be sat. After 15' mins of waiting for someone to visit our table, we finally got up and left. No one checked in on us and even bothered to welcome us in or even offer to help after the incident to attempt at making any reparations. Unfortunate to leave this review as we enjoy their food.