Dunkin' - Athol

Donuts, Coffee & Tea, Coffee
Menu
Full menu with pictures, prices and categories.

Dunkin'

Dunkin'
3.4 / 5 (350 reviews)

Description

Dunkin' Donuts has received mixed reviews, highlighting both the challenges faced by its staff and the customer experience. Many patrons express frustration with order accuracy, often receiving items far from what was requested. Complaints include lackluster food quality and inconsistencies in service, particularly during shift changes. However, despite these setbacks, customers appreciate the hardworking employees who strive to create a positive atmosphere in the face of difficulties, including pandemic-related risks. While the coffee is generally well-received, the food's frozen quality leaves much to be desired. Overall, the commitment of the staff stands out amidst the criticisms.

Last update: 17.01.2026 from: John

Feedback

★ 3.4 / 5 from 350 reviews
emilijan53
20.09.2022

Talk to yor customers! Your job isn't just making coffee and rewarming food. It's a chance to build a great customer experience in just a few words, it only takes you the few seconds while waiting for your crew to finish their order to make your customer feel warm and welcome!

lyda-nolan
20.09.2022

Unfriendlyburns bagelsrudeforgets foodHas the cashiers at mr mikes cover for themDrinks made wrongCan’t get refund until manager is isDO NOT GO HERE PAST 4PM(shift change) THE service becomes terrible and abysmal

wiegand-nicola
20.09.2022

This is athol. The first thing people usually do early in the morning before work is sit still for 20 minutes thinking about how this town has driven them psychotic. Seeing the hard workers with smiles on there face happily giving you your morning coffee, or breakfast sandwich cheers us all up.

john-corbett-ivy757
02.02.2024

The Dunkin' employees face a tough situation, constantly at risk of Covid exposure while earning modest wages. Despite these challenges, the team here provided outstanding service in a clean, well-organized environment. Their positive attitude and professionalism during such difficult times truly deserve my sincere appreciation. The menu offered a great variety, adding to the overall excellent experience.

nicole-mathews-caron
02.02.2024

They rarely get your order right. This morning, I asked for a plain bagel in a bag with nothing added because they usually toast them poorly and smear cream cheese messily. When I opened it to toast myself, it was lukewarm and had a big dollop of cream cheese right in the middle. I've also received "hot" coffees that taste stale and are ice cold. Even when I order the same thing three times, each order comes out completely different. From now on, I'll definitely drive the extra distance to the location closer to the highway.

Menu

  • Handcrafted Espresso

    Vanilla Almondmilk Latte
    Vanilla Almondmilk Latte

    Rich espresso blended + creamy almondmilk & vanilla flavor.

  • New Year, New You

    Vanilla Iced Matcha Latte With Sweet Cold Foam
    Vanilla Iced Matcha Latte With Sweet Cold Foam

    Sweetened matcha green tea blended + milk & vanilla flavors; topped + sweet cold foam for a creamy delicious sip.

  • Cozy Comforts

    Sweet Black Pepper Breakfast Sandwich
    Sweet Black Pepper Breakfast Sandwich

    Sweet Black Pepper seasoned bacon; white cheddar cheese & egg on a buttery croissant.

    Brown Butter Toffee Iced Latte
    Brown Butter Toffee Iced Latte

    Rich espresso & milk paired + notes of rich browned butter & creamy; caramel‐like toffee for a latte that ups the ante on all lattes.

    Brownie Batter Donut
    Brownie Batter Donut

    Yeast shell filled + brownie batter flavored buttercreme; topped + chocolate icing & chocolate sprinkles.

    Brown Butter Toffee Latte
    Brown Butter Toffee Latte

FAQ

The restaurant also takes credit cards from the common providers as a means of payment.

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