Dunkin' - Athol

To get straight to the point: I really enjoy their coffee, but the food is a different matter. Most of it seems to be frozen and isn’t the healthiest choice, pa... read more To get straight to the point: I really enjoy their coffee, but the food is a different matter. Most of it seems to be frozen and isn’t the healthiest choice, particularly if you're looking to lose weight. Would I recommend this place? Yes, absolutely for the coffee, but I can't say the same for the food.

I had a disappointing experience at this restaurant. The staff were unfriendly, and my bagels were burnt. They also forgot my food order. The cashiers at Mr. Mi... read more I had a disappointing experience at this restaurant. The staff were unfriendly, and my bagels were burnt. They also forgot my food order. The cashiers at Mr. Mike's seemed to be trying to compensate for the team's shortcomings, but my drinks were made incorrectly as well. To top it off, I was unable to get a refund until the manager arrived. I highly recommend avoiding this place after 4 PM when the shift changes, as the service becomes quite poor.

Connect with your customers! Your job is more than simply brewing coffee and reheating meals; it’s a chance to provide an exceptional customer experience with j... read more Connect with your customers! Your job is more than simply brewing coffee and reheating meals; it’s a chance to provide an exceptional customer experience with just a few words. During the brief intervals while you wait for your team to finish their orders, take a moment to make your customers feel valued and at home!

The Dunkin' employees face a tough situation, constantly at risk of Covid exposure while earning modest wages. Despite these challenges, the team here provided... read more The Dunkin' employees face a tough situation, constantly at risk of Covid exposure while earning modest wages. Despite these challenges, the team here provided outstanding service in a clean, well-organized environment. Their positive attitude and professionalism during such difficult times truly deserve my sincere appreciation. The menu offered a great variety, adding to the overall excellent experience.

They rarely get your order right. This morning, I asked for a plain bagel in a bag with nothing added because they usually toast them poorly and smear cream che... read more They rarely get your order right. This morning, I asked for a plain bagel in a bag with nothing added because they usually toast them poorly and smear cream cheese messily. When I opened it to toast myself, it was lukewarm and had a big dollop of cream cheese right in the middle. I've also received "hot" coffees that taste stale and are ice cold. Even when I order the same thing three times, each order comes out completely different. From now on, I'll definitely drive the extra distance to the location closer to the highway.