Dunkin' - Athol

Engage with your customers! Your role goes beyond just making coffee and reheating food. It's an opportunity to create a wonderful customer experience with just a few words. In the brief moments while you wait for your team to complete their order, take the time to make your customers feel warm and welcomed!

I had a disappointing experience at this restaurant. The staff were unfriendly, and my bagels were burnt. They also forgot my food order. The cashiers at Mr. Mike's seemed to be covering for the team, and my drinks were made incorrectly. To make matters worse, I couldn't get a refund until the manager arrived. I strongly advise against going here after 4 PM when the shift changes, as the service becomes terrible.

I would like to express my gratitude to the hardworking staff at Dunkin' Donuts, who often go unrecognized. They continue to work despite being at a higher risk of the virus (this review is dated October 25, 2021, in case you're wondering why I mention this). Now, let me get to the point: I love their coffee, but I’m not a fan of the food. It tends to be frozen and isn’t the healthiest option if you’re trying to lose weight.

Now, getting to the point: I love their coffee, but the food is another story. It’s mostly frozen and not the healthiest option, especially if you’re trying to lose weight. Would I recommend this place? Yes, definitely for the coffee, but not for the food.

The employees at Dunkin are faced with a tough situation, as they constantly risk exposure to Covid and aren't paid particularly high wages. Nevertheless, the staff here delivered outstanding service in a clean and organized environment. I truly appreciate their positive attitude and professionalism during these challenging times.