Dunkin' - Ashland

Did a mobile order. Noticed no one was making it. I had to check in before they started my order. Waste of time. read more Did a mobile order. Noticed no one was making it. I had to check in before they started my order. Waste of time.

The restaurant seems to have a few inexperienced young staff members. I noticed them asking customers for guidance on how to make a grilled cheese sandwich. read more The restaurant seems to have a few inexperienced young staff members. I noticed them asking customers for guidance on how to make a grilled cheese sandwich.

I experienced the slowest service I've ever encountered at a Dunkin’ Donuts. It seemed like the staff were there against their will, as they were moving at a sn... read more I experienced the slowest service I've ever encountered at a Dunkin’ Donuts. It seemed like the staff were there against their will, as they were moving at a snail's pace, forgetting orders, and acting as if I was the issue when I inquired about the status of my drinks. If you’re looking for coffee, I recommend heading down the street to Wawa instead.

I stopped at this drive-thru on a Sunday morning, expecting a quick visit since it's conveniently located right off the highway and there was no line. However,... read more I stopped at this drive-thru on a Sunday morning, expecting a quick visit since it's conveniently located right off the highway and there was no line. However, when I pulled up, they told me to hold on for a moment. I ended up waiting at the drive-thru menu board for a full five minutes before they finally took my order. By the time I reached the window, I noticed several employees inside but no other customers. I couldn't help but wonder what was taking so long—most of them seemed preoccupied with their phones.

Never had a good experience here. Always takes forever and never gets the order right. Ordered two lattes and waited for 20 mins with not a single other custome... read more Never had a good experience here. Always takes forever and never gets the order right. Ordered two lattes and waited for 20 mins with not a single other customer in there nor in drive thru, at 20 mins I just left without the drinks. Employees didn’t even care or apologize.