Dunkin' - Ashland
Dunkin'
Description
Dunkin' at this location offers a mixed bag of experiences. While some patrons appreciate the lively atmosphere and the quality of the coffee and donuts, others report significant issues, particularly with service and order inaccuracies. Complaints highlight discriminatory practices, slow service, and frequent mix-ups with mobile orders, leaving many feeling underwhelmed and frustrated. Although some staff members receive praise for their friendliness, inconsistent training and management challenges seem to plague operations. Overall, loyalty to the brand remains strong, but many customers are seeking more reliable and satisfactory visits, prompting them to consider alternative locations for their caffeine fixes.
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I cannot stress enough how awful this location is. Incredibly discriminatory and openly defies ADA law. Had the police called on me several times just for existing. And yet somehow I have no issues when the manager Jakson is there, so you tell me where the problem lies. The current English speaking staff needs some serious training or to be fired because they're awful and if they're willing to break the law when the boss isn't around who knows what else they're up to? Wouldn't trust these people with my food at this point even if I didn't get constantly harassed here.
I absolutely adore the atmosphere at this restaurant! The staff were incredibly lively and their energy was contagious. They definitely deserve some sort of recognition.
Holly is great! she truly makes this place what it is! always a smile on her face!
This is always been my favorite Dunkin in Ashland as it’s so convenient to stop on the way to work, but lately my drink has been missing the extra espresso shot I always order. I’ve mentioned this to an employee, and they said I should order an espresso shot, but did not notice that I did, and always do. It’s really a bummer because it’s so disappointing to see a milky drink and the ratio is off completely. It wasn’t bothering me the first few times but now it’s super frustrating and I think I’m going to stop coming here in the mornings. The people are lovely and it does seem like they are just overwhelmed with the amount of drinks coming in. I don’t know if they need more staff or whatever but I totally understand if that’s the case. Although I am empathetic, it’s just really annoying and I don’t want to stay. It ruins the morning, but it definitely is a huge bummer.
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