Mcdonald's - Ashford

Well we went there after a long day driving as we were staying at the nearby Premier Inn. Wish I'd seen the other reviews before going. Food was bland, yes it's a McDonalds but still I've had better. The most annoying thing was the staff member cleaning next to us and bumping into us throwing dust up in the air and spraying over our food... I get it that tables and floors need to be cleaned but close an area off if need be. This total disregard for customers eating there was mind blowing....

I normally don't write reviews but on this occasion I was thoroughly impressed! I was given a diet drink instead of full fat and when asked the guy changed it for me. I was anxious to ask and sitting with a 2 year old I couldn't leave him alone. The gentleman (a young lad with quite long curly hair I sadly didn't catch his name) was happy to approach when I called him and nothing was any bother! Thank you, and for the bigger drink upgrade! I am super appreciated x

Ordered food at 2319, not a complicated order. Took 40 minutes for me to collect it, the store was not busy and by the time food came out it was cold. It had been sitting on the side for at least 10 minuets and the staff were unhelpful and rude. A friend of mine left without getting served due to waiting over an hour for a chicken select meal. Would not recommend this store whatsoever.

The service here is awful. Staff clearly not trained. Slow assembly of orders with food sitting on the side. Order wrong! Food cold! Staff are rude and unapologetic. We waited over over 25 minutes for food. Poorly managed team. Not fast food. Not recommended.

Orbital park 28/5/23 9.30pm.Spend 16.50 minutes sitting opposite the counter awaiting for our order. Was rather an eye opener watching the going on. The kids running loose in the kitchen, one lad mopping the floor by scatting around on the mop head. Long waits for food, orders being messed up and customers coming back to complain and get order right. One lady come I’m to speak to the manager why she had been waiting so long for the other half of here bay order. The child in the white replied with do you know who you’re talking to , I’m a 17 year old uni student.he walk back in the kitchen area by a cheer from his fellow children. Loads more to add wile is was waiting such a eye opener to staff and manager representing a global brand, and yes our order was not right ever