Ego At The Old Ashfield

Updated 16.05.24 Booked a table for two on a Wednesday night at 5.30pm. We were late by 20mins. There is no telephone number on the website to call ahead to let... read more Updated 16.05.24 Booked a table for two on a Wednesday night at 5.30pm. We were late by 20mins. There is no telephone number on the website to call ahead to let them know. We did not receive a booking confirmation so we also did not have that option to try and rebook or cancel. On our arrival the member of staff that greeted us was rude and abrupt. We were told our table was held for 15 mins so we had lost our booking, by 5 mins. This would have been acceptable if the restaurant was full it was not. I went outside and was able to book another table for 6pm but yet we were still turned away! I cannot stress enough how rude and unhelpful the staff member was. We will never return after being good customers for some time. Reply from Ego After asking me to contact them. Good morning, Marie, I am sorry to learn about your disappointment when visiting us but after investigating the matter with our team at Sutton-on-Ashfield. We have been informed you were 30 minutes late for your table. You wouldn’t have been able to book again at 6 pm as we were fully booked. None of our team came across as rude or abrupt in the conversation with you they were just explaining what had happened with your booking. The team did offer you a table outside if you wished to dine. Regards Peri My reply- Hi Peri, Thank you for the update. However none of the information is correct. This comes across as if i have lied which i have not. I would have rather you not asked me for further details than receive this insult of an email.

Lovely food with a number of offers. Friendly service. read more Lovely food with a number of offers. Friendly service.

Nice place, service was good too. Dropped points for over done belly pork starter. read more Nice place, service was good too. Dropped points for over done belly pork starter.

Having spent the last 2 years eating at this restaurant this is my first review. While house hunting in the local area we started visiting this restaurant and l... read more Having spent the last 2 years eating at this restaurant this is my first review. While house hunting in the local area we started visiting this restaurant and loving it so much we wanted this to be our local. The welcome that we have received over the past years from your head hospitality team has been amazing and are made to feel like friends when we arrive. I have to mention in particular Saeed who is a wonderful human being and could not do enough for your customers while dining. I hope you realise what an exceptional manager he is and the 5 star hospitality experience he gives. Thank you Ego

Amazing food and Saeed always makes us feel so welcome. Would highly recommend visiting. read more Amazing food and Saeed always makes us feel so welcome. Would highly recommend visiting.