Chipotle Mexican Grill - Ashburn

Poor management. I feel bad for the few workers up front hauling their tails to get done, they are obviously totally overwhelmed without proper support. I frequ... read more Poor management. I feel bad for the few workers up front hauling their tails to get done, they are obviously totally overwhelmed without proper support. I frequent chipotle often, but at least at this location, quality and timely service has gone down. Theyshould not allow the app at this store since they aren?t staffed for the extra influx. My order had barely any rice and chickenand it was in a huge puddle of sour cream and salsa. Walking in you could see it was a cluster of total disarray. I?m notwriting this to berate the workers but to give feedback to managers since they will undoubtedly see an eventual decline ofpatronage. It?s just a shame that quality has to suffer because of quantity of people. My order time was scheduled to be pickedup at 8:10. I got it at 8:43.

I ordered a lifestyle bowl take out online which is 12.5$ after going home it was just a rice bowl sans rice and beans,the portion was 1/3 Rd of the regular ric... read more I ordered a lifestyle bowl take out online which is 12.5$ after going home it was just a rice bowl sans rice and beans,the portion was 1/3 Rd of the regular rice bowl. I paid extra money for removing rice and beans I guess.I thought they will add moreveggies and meat as they are charging 3$ more than regular bowl but it was a bummer.Also one day I went to order after 9 PM theysaid they are taking only online orders (they didn't mention the reason) and online system was not showing delivery window.Thisstore has really poor service and rude staff

I was costipated and I think they put laxitives in my bowl but thank the lord they did because I couldn't poop but I bombed my toilet when I got home. read more I was costipated and I think they put laxitives in my bowl but thank the lord they did because I couldn't poop but I bombed my toilet when I got home.

Totally disappointing experience. I arrived at Chipotle before 9 PM and was told that only online orders were being accepted. I placed my order online and waite... read more Totally disappointing experience. I arrived at Chipotle before 9 PM and was told that only online orders were being accepted. I placed my order online and waited about 10 minutes. When I got home, I discovered that I received the completely wrong order, including ingredients I'm allergic to. So, I had to drive back to the restaurant to request a new bowl. They made a new one without any issue, but while they were preparing it, one of the staff members was spraying cleaning products and leaning over the food, which seems like a health code violation to me. In hindsight, I should have just asked for a refund instead of having them remake my order. I won't be returning to this location again. Terrible service! I wish I could give it zero stars.

Stale chips, a discolored drink, and an unpleasant bowl! I didn’t receive any of the extras I requested. It’s time to close down this Chipotle Mexican Grill loc... read more Stale chips, a discolored drink, and an unpleasant bowl! I didn’t receive any of the extras I requested. It’s time to close down this Chipotle Mexican Grill location ASAP!