The Sussex Fryer - Arun

Excellent service excellent food prompt delivery good price as well. Pizzas are really good as well.

I ordered food for me and my family, they delivered it to the wrong address. When I called they were rude, shouted, called us liars! Refused to send new food or give a refund. I tried to explain its an easy mistake as often people mix up the addresses but he would not listen, more abuse and then put the phone down. He then wouldn't answer phone then when he did told me it wasn't his problem he wouldn't pay out of his pocket and proceeded to shout again and put the phone down. So no food and no refund was given. Disgusting customer service, avoid at all costs!!!!!

Pay on delivery or your food will be left out in the cold !! This used to be the best place in Bognor for a kebab but recently the quality has suffered, tonight they left our order on the doorstep without even ringing the bell, when we rang to ask where it was they said they rang the bell and the dog was barking !! I was sat with the dog very hungry and that was not true, we discovered our food 20 minutes after being left outside so no phone call ... nothing, this was the first time we ever paid up front, normally they get your attention !! Never again, sad to say goodbye to the once best kebabs in Bognor

This is the most dreadful fish chips I have ever had. The fish was grey dry inside chips old and dry. Could not eat it. Simply not possible.

I was the only customer in the shop when I enered and the staff couldn 't even be bothered to say hello or listen when I ordered, Two fish and chips please. I was charged £5 and given the chips. I asked where the fish was and the man said I hadn 't ordered any. I told him I had. He charged me a further £9 (with no apology) and then said it would be 6 or 7 minutes. That was after I 'd paid. I was not pleased. Occasionally, the server held his stomach and looked ill. That was worrying for a food environment. When I returned to the shop, there was no greeting or regonition, let alone any thanks for waiting. The place was still quiet, with just two other customers (and three staff), yet I was ignored until I asked if the fish was ready. It was then wrapped and bagged. My friend and I ate it on the beach opposite, and it was hot but exceptionally greasy with a batter that was far too thick for the meagre fish. In places, the fish and the batter were over cooked and rubbery rather than crispy. The fish were tiny pieces and I was left hungry afterwards. The chips were a good portion but for £2.50, you 'd hope so. I was really quite appalled by the whole service. I would, of course, not go back to The Sussex Fryer, even if it was the only chippy on the seafront. To improve, the staff could listen, show courtesy for example with a please, thank you, hello and goodbye, and by apologising for waiting times. The fish could be drained before serving and orders could be given complete.