La Casa Emma Lounge - Arriate

Terrible welcome and pretentious hostesses, the establishment pretends to take reservations into account only to ultimately announce to you that it is out of tables even if you get there on time... Won't be coming back! Food: 1 Service: 1 Atmosphere: 1

Food not really good, unpleasant waiter and bouncers at the entrance not respectful, I wouldn't go back Food: 2 Service: 1 Atmosphere: 2

Bad service. A manager or a manager (a young 36 year old) We don't even know what his position is... arrogant careerist who doesn't know how to talk with customers. No training in tourism...from what I've heard. He was a waiter in a nightclub at the time... how do you give such a nice corner to unprofessional people. You destroy your corner with managers like that. Food: 1

Very poor service, one of the hostesses must be fired! She insults and behaves in a very haughty manner as do the bouncers! Food: 3 Service: 1 Atmosphere: 3

First of all I must say that the atmosphere inside the restaurant was really pleasant, the music was tasteful, the decoration was neat and the general atmosphere was friendly. But my evening was ruined by the unacceptable behavior of the hostess. I had reserved a table for 8 people at 11 p.m., but when we arrived, we were told that there was no reservation for us. name. The hostess showed no sign of wanting to resolve the problem she was rude and treated us with a clear lack of respect. We also had interactions with the bouncers who were equally unpleasant; their behavior was far from professional and they seemed more interested in imposing their authority than providing quality service. Despite these disappointing interactions, the rest of the staff inside were friendly and attentive. I would not recommend this venue unless you are willing to risk poor reception. I hope the restaurant takes steps to improve their customer service and hospitality, as this could be a great place if these issues were resolved.