Oak Mill Bakery - Arlington Heights

The worst bakery I've ever encountered! If I could give it zero stars, I definitely would. The staff is extremely unfriendly and unaccommodating, showing little care for their customers. They even direct you to their website to place an order while you're already in the store! This has happened multiple times, especially at the Arlington Heights location. The quality has dropped significantly, and the corporate management is a complete joke! If you’re in search of a custom cake or decent service, I suggest you go elsewhere.

We decided to go with Oak Mill Bakery for our wedding and rehearsal cakes after receiving a recommendation from my husband's sister, who had used their services ten years ago. We couldn't be happier with our decision. Bill was our primary contact, and he was incredibly helpful and patient as we spent over an hour sampling the delicious options and discussing prices during our cake tasting. Both the rehearsal and wedding cakes turned out even better than we had hoped and were absolutely delightful!

I absolutely love their cakes; you can't go wrong with any of them. They're always light and not overly sweet, just melting in your mouth. I ordered the chocolate mousse, and it was delicious! I'm giving four stars only because their customer service could use some improvement.

Don't order eggless from them! We ordered a simple eggless cake from here for a party and the taste of it was 2/5 stars. I had high expectations knowing the reviews and the presentation but taste was eeeh. I would say there are better options out therefor eggless crowd especially fact that they even charge extra for eggless ones. I bet their cake with eggs are probably betterbut that's not an option for us.

Not fit to sell Birthday Cakes.The lady at the counter had a big scorn on her face. Was so lazy that did not move from her position and wanted me to describe the cake to tell me what its ingredients were. She would be fired in most of the places Iknow, except at funeral parlours.