Fazoli's - Feedback
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Last update : 13.02.2024
Great Italian comfort food with friendly and hard working staff, very fast service with filling meals for good prices, with a decent amount of vegetarian selections (3-4).Our excellent server was named Denzel
$6.99 lunch is a good value! Food quality is decent but not amazing. Staff is amazing at this location as of Oct. 2023. The tables are sticky after washing from the finish used.
First time visit after many years. Amanda our order taker and server was outstanding….pleasant, efficient, seemed very caring that we were enjoying our experience. And our food was delicious…which for fast food was a big surprise and a plus to our overall experience. I’ll definitely be back!
The reviews for the restaurant are mixed, with some customers experiencing issues such as forgotten orders, lack of drink choices, dirty facilities, unauthorized tips being added, and rude treatment by staff. However, there were also positive reviews highlighting friendly and hardworking staff, fast service, filling meals at good prices, and delicious food. One review specifically mentioned the excellent service provided by Madison, while another praised Amanda for being efficient and caring. Overall, while there are areas for improvement, the restaurant seems to have dedicated staff members who go above and beyond to make customers happy.
Last update : 28.01.2024
I stopped in for a quick family dinner and ordered some extra breadsticks, but unfortunately, they were forgotten. I had to turn around to get them, and at $1 each, I wasn't going to just let it slide. However, the food was good, and the service was friendly and polite. I will definitely go back.
Fazoli's is typically just mediocre, but the food I had from this particular location was a perfect 10/10! Great job!
I visited the Northland Avenue location this evening and placed my order, which I paid for. When I went to get drinks, I found that all options were unavailable except for Diet Coke or Mellow Yellow. I inquired if that was all they had, and I was informed that it was. I then asked why we weren't informed about this before placing our order, and I was told it was a corporate issue and not their problem. I pointed out that we had just paid $2.59 for drinks but were left with only water to drink. I was directed to speak with corporate about it.
I walked into the lobby and Lucas was fantastic. Isaac assisted me when there was a problem with my order. Definitely a 5-star experience from me.
I visited Fazoli's for lunch recently, and it was a very disappointing experience. The restaurant appeared rundown and was noticeably dirty. Every table I tried to use was sticky and unclean, making it uncomfortable to sit. My meal arrived cold and lacked any real flavor. It felt like a complete waste of both money and time. I won’t be returning to this location, as you’ve lost a customer. To make matters worse, the counter attendant was rude and made me feel like my order didn’t matter. This place clearly needs better management, thorough cleaning, and new tables—no one wants to sit at sticky tables.
Last update : 06.12.2017
It's an amazing place with delicious food and friendly service! We visited today and were impressed by how quickly our order was prepared. The breadsticks were outstanding! This has become one of my favorite spots!
I never realized that fast food Italian could be this delicious! As I write this, I'm already feeling my waistline expand, but I can't help but plan to eat here every day while I'm in Wisconsin.
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