Taco Bell - Apollo Beach

Very disappointed with the customer service at this location. I recently started coming to this location on the way home at least three times a week. I normally order at the kiosk, last week I ordered and paid online. When I arrived to the location to pick up the manager could not find my order. I provided proof via phone of the charge and showed the order which was now idling due to the reception in that area. Basically my order never processed. I Replace the order thinking that the order will be taught you to already been charged, was told that I would have to settle the issue with taco bell.com online. Because I had already dissipated on my order I placed a new order paid the amount again with the understanding that I would receive a refund for the previous order once I contacted Taco Bell or the amount would drop off. Being that I work in retail my issue was mostly the customer service because no one really was explaining anything, I had to ask questions and it was like they didn’t even want to offer empathy about the over charge. I did ask for a courtesy small drink or freeze the manager told me no but eventually she gave me a courtesy small drink after I made a point about it. I did explain to her that due to the inconvenience that would’ve been something that should’ve been offered as a courtesy or as customer service personally since I could not be refunded and didn’t know actually if I would get resolvemwnt once I reached out to taco bell online. I will not eat here again they have the freshest shells here that I’ve had and this is the reason why I was coming to this location but customer service alone loses my money. It’s the principle- I love Taco Bell and having been eating it since for over 20 years, this is my first complaint Once I got home my food was unacceptable I ordered a power bowl which had missing items and a potatoe side which was over cooked hard with sour cream and cheese on top. I couldn’t even eat it the potato’s were crispy hard as if they had been sitting on the warmer for a long time.

If I could give a negative 0I told them my man ordered off the menus and the item he ordered didn’t have tomatoes! He is otw to work and takes a bite from it and it has tomatoes ?He will stop breathing behind tomatoes!I called to make a complaint and all I got was oh I’m sorry you sure you got it from us ? And then hung up ! I do not recommend this place if you allergic to anything they don’t care about a human safety

Very satisfied customer who’ll definitely be coming back to this Taco Bell. The food is good, perfect temperature, and prompt. I really enjoy the staff for their professionalism and helpfulness. They may appear young but do an excellent job of making sure the customers are taken care of. I consider this to be the best in the area and look forward to coming back. Keep up the good work guys.

The past couple days after dropping my son off at school I have been trying to get breakfast to no avail. I sat at the drive-through even said hello a couple times and no one ever answered but when you drive around and look at the door it says they open at seven. I have been there at 7:30-7:40. I’m not usually want to complain because I know times are tough right now but if your door says that you’re open at seven you should be taking orders

Worst Taco Bell. Always gets your order wrong and it’s been over a year since they let customers inside. Would not recommend. Employees are rude