Subway - Apex
Subway
Description
**Dining Disappointment: A Subway Experience**
Recent visits to a local Subway have highlighted significant issues with customer service, overshadowing the brand’s otherwise appealing menu flexibility. Customers report rudeness and condescension from staff, including a manager who reacted poorly to complaints and an unwillingness to accommodate order modifications. Miscommunication, incorrect orders, and an overall lack of professionalism have led many to reconsider their loyalty to the chain. While Subway offers customizable options appealing to various dietary needs, the disappointing service experiences may leave patrons seeking alternatives for their next meal. Ultimately, the experience has raised concerns about management and staff training at this location.
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Feedback
I placed an online order and paid for it in advance. However, when I went to pick it up, the staff was quite rude, treating me as if they were giving me free meals instead of acknowledging my payment.
The owner or employee was rude during my visit. When I mentioned that I had placed an online order, he responded in a condescending manner, which was very unpleasant. After that experience, I lost my appetite for Subway and instead chose to eat at a different place. When I mentioned that I was going to file a complaint with Subway, he started shouting again. I couldn't help but feel that his behavior was racially motivated. It was a painful experience.
This place and owner/staff is terrible. the owner is always rude. this load is never followed business hours mentioned / published. unfortunately we have no other subway near us in apex. I have also observed that subway franchise does not care about her customer feedback.
I had a disappointing experience with the customer service at this restaurant. They ran out of the bread option I needed for my foot-long sandwich, so I suggested splitting my order into two 6-inch subs with different meat choices. However, the rude staff member refused to honor the foot-long price. He was also disrespectful to the young woman who appeared to be in training while she was making my sandwiches. I didn't feel inclined to leave a tip due to his unprofessional behavior, but I did reward the kind woman who assisted me with a small tip.
