Bel Air - Antelope

You should be ashamed at the state of your restrooms! I've been in cleaner restrooms off an interstate at a grimy gas station. And I need to be let in by an attendant??? Why? What are you preventing from happening that isn't already happening under lock and key? **** everywhere, wet, dirty floors, and graffiti. The sink is so dirty, there's no point in washing your hands, you'll leave dirtier than not washing hands. I was absolutely appalled by the state of the locked up washroom. Apparently keeping it under lock and key is doing nothing to keep it sanitary, clean or slightly presentable. Portapotty's are more desirable and clean than what you have in that store. Again, you should be absolutely ashamed!

I shop at Raley 's/Bel Air for great quality meats and great customer service. I stopped in Saturday 5/20/23 around 7:45pm to grab a couple of Ribeyes and bacon from the butcher as they are so delicious. As I was standing at the counter, I hear some kid in a black beanie working at the deli say hey, you need to ring the bell if you want to get service from the butcher as he started shaking his head at me like I was a moron for not seeing the tiny sign 20 feet away (I have never seen this sign or had to ring a bell for service before). The kid caught me off guard as I 've never had this from any of their employees before. The beanie kid keeps looking at me and shaking his head before telling his coworker something. The coworker now repeats about pushing the button. Kid keeps shaking his head at me and I was so close to losing it as I specifically come to this store for better service. If I wanted to be treated like this, I would just shop at Walmart which is 2 blocks from my house. Luckily the butcher was friendly and made up for the rude deli kid. I left without calling him out as I kinda wish I did. I sure hope beanie kid figures it out and has better customer service. Maybe Walmart would be a better fit for him.

The corporate office called and addressed our concerns. I'm very impressed with Amanda from corporate! Thank you Raley's for making us feel heard.

Zero customer service, went in for salmon, chicken and rice paper. No one would help us, we asked three people and all three were rude. Got the products to the register and the price was all the sudden a higher cost then advertised. We asked the lady at the register and she said we needed to open the app and clip a coupon. She wouldn't help us do this, we don't often use the app but we do have an account. All this was after it was rung up and we were not offered any help to fix the situation. We usually do not shop here and now we most certainly will not. I have never had such horrible customer service at this bel air before. We already emailed the corp office and so far nothing has been done. I recommend going to a different bel air or Raleys because this one doesn't offer any customer service.

Customer service at this location went from how is your day going? to that will be four hundred dollars and 2 cents Not sure if I like the less personal customer service or not??????