Popeyes Louisiana Kitchen - Annandale

The food was prepared quickly and accurately. Half of the dishes were spicy, while the other half were mild, and everything was made with delicious dark meat. Yum!

They don’t handle bulk money pickups, but orders are rarely ready on time, so I end up waiting in the parking lot. When I check my order, it’s often incorrect. I had to go back home twice to report missing items. I recommend trying a different Popeyes location. I certainly will.

When I reached the window, the staff member was very polite and acknowledged my request. I felt reassured that I would receive the correct order. However, upon arriving home, I discovered that I only received 8 pieces of chicken instead of the 10 I had ordered. I promptly called and spoke with Carla about the discrepancy, explaining that I had ordered a 10-piece chicken, but only found 8 in the box. Initially, she insisted that my order was correct. After discussing it with her colleagues, she maintained that I had received 10 pieces. After a heated conversation, she advised me to come back to get the missing pieces. As compensation for the inconvenience, she offered me 4 pieces instead of the 2 that should have been provided. I would like to make one suggestion: I hope the staff at this location can be more courteous to their customers and work on improving their customer service skills.

Came to these popeyes to take a quick bite and leave frustrated and confused. my man and I ordered in the drive thru. I have specifically asked for fresh hot chicken that is not from the standard requirement. I've been informed that that was hot and fresh. when we got our order, I checked it and discovered that our huh was hardly warm. I said the person at the window that the hunch was hardly warm and he said it just came out of the frit. if that were the case, my huh should have evaporated. I told him he was wrong and asked him how long it takes for fresh chicken. he said 40 minutes and was very rude. there is no person on this planet who cook chickens for 40 minutes, especially no fast food chain. I immediately asked to talk to a manager. the manager came in the window and I asked her about fresh huh. They told me that huh my man and I got was fresh and hot. I told them that this was not possible because the Cajun friars were warmer in the box than the huh. at this point I was extremely confused about why they lied about the huh I received and also why it became a big thing that I demand fresh hot huh. I told the manager, I felt like I was lying and asked again how long it would take to get fresh bun and finally answer it with 20 minutes. why lie and why the attitude about fulfilling a customer very reasonable request especially when they are willing to wait for it. they gave me the answer to hurry. this whole situation was asininin. I never come to this place again!

Store was busy. Waited 20 mins for a routine order. They were focused on drive thru than im store customers. Did not explain delays, offer substitute or free side drink for the delay.