Cold Stone Creamery - Ankeny

I moved to Ankeny about a year ago. One thing I enjoy is getting some late night ice cream. Each time I go to Coldstone it 's normally within the 8 o 'clock hour since they close at 9pm. However, literally every time I go, I am met with unwelcoming remarks and eye rolls. It 's because these kids are cleaning up and putting everything away an hour before they even close so they 're all pissed off when a customer walks in15-30 min before 9pm. Just last night I was greeted with, what would you like me to make you RIGHT before we close . They were still open for at least 10-15 more minutes when we arrived. I know that because I was being cautious about the time. Seriously, how rude? What 's even more annoying is that the product being bought literally takes a minute to make. You scoop up the ice cream, you add the toppings desired, you mix it up then throw it in a bowl. I seriously get a small ice cream with 2 mix ins. It takes less than a minute to make and you use 2 utensils! It 's not like the product is something that you have to prep and bake using multiple utensils in the process. I get that these kids are trying to clean up early so they can get out as fast as they can once 9pm hits. I tried to do the same thing when I was in high school and had a similar job. However, one thing that I learned, and one thing that these kids need to learn, is that to provide good customer service is to treat your last customer with the same welcoming attitude as you did to your first customer. Even if your last customer walks in at 8:58pm asking for a milkshake. Treating customers with respect is not a hard skill to learn and these workers need to learn that as it will not only make the establishment more enjoyable to go to but it 's a vital skill to have when they become adults and get a full time job.

Yum!!! The coffee one is my favorite! Took the fiance for his 1st time.. he's and addict now. We will be back ?

Pretty good ice-cream and a good place to hangout with friends! Little pricey though for what you get.

Coldstone is perfect for having a good time with friends. The staff was very friendly. We went in the afternoon and it wasn't very busy. They have great ice cream and chocolate treats. I highly recommend!

Had a craving for ice cream, stopped by and bought a couple of pints. The ice cream is excellent and it's fun to watch them mix your order on the cold stone in front of you. The staff is great.