Luminair - Amsterdam

On December 27th, my daughter and I visited Luminair around midday to enjoy two cocktails. We were particularly excited about the experience as my daughter had... read more On December 27th, my daughter and I visited Luminair around midday to enjoy two cocktails. We were particularly excited about the experience as my daughter had previously been there with friends and spoke highly of the atmosphere and the stunning view of Amsterdam. It was also a special occasion we wanted to celebrate. Upon being seated, I ordered the VENTOS cocktail, while my daughter chose another option. According to their online and printed menu, the VENTOS cocktail is advertised as containing Cachaca, Bumbu Rum, Bacardi Carta Blanca, Banana Flambé, Acai, and Condensed Milk. However, the waiter—a polite and well-presented young man—unexpectedly asked if I was looking for a non-alcoholic version. I found this question inappropriate, given that the listed ingredients clearly involve alcohol. His suggestion made me wonder whether he lacked knowledge about the cocktail preparation or was perhaps not properly trained. When our cocktails were served, we were incredibly disappointed. The VENTOS I received lacked key ingredients like Rum, Bacardi, and Banana Flambé. Instead, it tasted like an ordinary juice—far removed from what was advertised. Charging €18 for such a drink felt unjustifiable. I brought my concerns to the cashier, explaining that the cocktail was not what I had ordered and that it lacked alcohol altogether. The young woman at the counter dismissed my concerns, claiming the decorative stripes on the glass were their fancy condensed milk. Despite my feedback, she made no effort to rectify the issue or offer a proper replacement. Feeling disheartened, I returned to my table without pursuing the matter further to avoid creating an unpleasant scene, particularly as my daughter was with me. Unfortunately, the experience was already ruined. Reflecting on this, it seems Luminair takes undue advantage of its association with the Hilton Hotel to charge exorbitant prices for subpar offerings. We left feeling that our money could have been better spent on something meaningful or a good cause. I sincerely hope that businesses that fail to meet customer expectations and misrepresent their products will one day face the consequences of their actions.

Michaela and Dominika have been absolutely fantastic. The service and the knowledge of the different cocktails were fantastic. The best alcoholic and non-alcoho... read more Michaela and Dominika have been absolutely fantastic. The service and the knowledge of the different cocktails were fantastic. The best alcoholic and non-alcoholic cocktails around. The view is definitely an added bonus. Food: 5 Service: 5 Atmosphere: 5

I celebrated my birthday here and everything was great! The food was really delicious. There was a slight miscommunication, but the manager was very helpful and... read more I celebrated my birthday here and everything was great! The food was really delicious. There was a slight miscommunication, but the manager was very helpful and resolved it right away. Definitely recommended!

The definition of overhyped buzzwords. Fancy names for a new menu of colour and prices that reflect the fancy . At the end of the day the drinks were on par wit... read more The definition of overhyped buzzwords. Fancy names for a new menu of colour and prices that reflect the fancy . At the end of the day the drinks were on par with a cheap beer in quality but at triple the price. The ice cubes were the greatest attraction. The employees were nice when you got to interact with them, but having to walk over to the register twice and stop a waiter once just to pay the bill felt awful. I felt as important as a pebble while paying for a premium. Sat for 43 minutes while getting approached once for our first drink. No follow-up. Avoid at all costs, Albert Heijn has better drinks and atmosphere.

Ferdinando is excelent! Very good drinks! read more Ferdinando is excelent! Very good drinks!